Security Operation Center Officer

Marksman Security•Dallas, TX

13d

About The Position

Marksman Security is hiring an experienced SOC/SCC Operator for its proprietary 24/7/365 ETP Security Operations Center. The role monitors, verifies, and processes security-related signals, alarms, and calls, and provides direction to employees, customers, contractors, and visitors before, during, and after crimes, disturbances, or emergencies. The operator communicates through radio and telephone and reviews audio and video at various company-owned facilities. The position is offered at $24.00 per hour, with full-time and part-time schedules available. The operator responds to alarm signals, contacts appropriate authorities or personnel, supports users of security systems, and troubleshoots system or appliance failures. The role also involves answering multiple phone lines, providing customer and technical support, maintaining logs and equipment checks, processing service and inspection requests, and following company and departmental procedures. The position requires handling confidential and sensitive information, effective communication, sound judgment under pressure, and flexibility to work rotating shifts, weekends, holidays, and overtime.

Requirements

High school graduate; some college is preferred.
Previous customer service and alarm monitoring or dispatch center operator experience.
Ability to make quick assessments, diagnose situations, and prioritize facts.
Typing speed of at least 35 words per minute.
Spelling and grammar skills.
Excellent oral communication skills.
Strong computer skills, including Microsoft Office, Word, and various alarm applications.
Resilient and able to work under pressure in a fast-paced environment.
Ability to make sound judgments based on limited facts.
Flexibility to work scheduled hours that include rotating shifts, weekends, and holidays.
Ability to work overtime and report to the Monitoring Center during emergency situations.
Ability to multitask and work with limited supervision.
Strict attention to detail and follow-through.
Ability to sit for long periods and remain stationary 50% of the time due to prolonged sitting or standing.

Nice To Haves

Knowledge of personal security, customer relations, industrial security, and related communication appliances.
Active Security Level 2 License.
Some college.

Responsibilities

Monitor and respond promptly and accurately to emergency alarm signals, following general procedures and special instructions.
Verify alarms and notify police, fire, emergency services, or key personnel as appropriate to the signal or call.
Monitor, verify, and process incoming security signals, alarms, and telephone calls at the Security Operations Center.
Provide direction to employees, customers, contractors, and visitors before, during, and after crimes, disturbances, or emergencies using radio, telephone, and audio/video review.
Support personnel with arming and disarming security systems.
Troubleshoot security system and related appliance failures, initiate fixes, and generate work orders as needed.
Answer multiple telephone lines professionally; gather and prioritize information, troubleshoot, transfer calls, or respond to emergencies.
Provide technical support as needed and follow procedures for service and inspection requests.
Analyze customer inquiries, determine an appropriate course of action, and follow up to ensure customer expectations are met.
Complete required equipment checks and daily logs.
Maintain the confidentiality of privileged, highly sensitive, and security-sensitive information.
Follow departmental and company policies and procedures and help maintain building security and Security Operations Center operations.
Communicate effectively with internal and external customers and interact constructively with customers and coworkers.