Security Operation Center Officer

Marksman Security LLC•Dallas, TX

14d

About The Position

The Security Operation Center Officer monitors, verifies, and processes security-related signals, alarms, and telephone calls received at a proprietary 24/7/365 Security Operations Center. The position ensures compliance with procedures for on-shift activities and provides relevant direction to employees, customers, contractors, and visitors before, during, and after crimes, disturbances, or emergencies through radio, telephone, and audio/video review at company-owned facilities. The officer verifies alarms, notifies appropriate authorities or key personnel, troubleshoots security-system and related appliance failures, and initiates fixes or work orders as needed. The role provides support for arming and disarming security systems, responds to callers professionally, gathers and prioritizes information, troubleshoots or transfers calls, and reacts to emergency situations. It also includes technical support, customer follow-up, equipment checks, daily logs, and maintaining building security and Security Operations Center operations according to company policies and procedures. The position is offered at $24.00 per hour and may be full-time or part-time.

Requirements

High school graduation; some college is preferred.
Previous customer service experience or alarm-monitoring/dispatch-center operator experience.
Ability to make quick assessments after diagnosis and prioritize facts.
Typing speed of at least 35 words per minute.
Spelling and grammar skills.
Excellent oral communication skills.
Strong computer skills, including MS Office Suites, Word, and various alarm applications.
Resilient personality and ability to work under pressure in a fast-paced environment.
Ability to make sound judgments based on limited facts.
Flexibility to work scheduled hours that may include rotating shifts, weekends, and holidays.
Ability to work overtime and report to the Monitoring Center for emergencies.
Ability to multitask and work with limited supervision.
Strict attention to detail and follow-through.
Ability to sit for long periods and remain stationary 50% of the time due to prolonged sitting or standing.

Nice To Haves

Some college education.
Knowledge of personal security, customer relations, industrial security, and related communication appliances.
Active Security Level 2 License.

Responsibilities

Monitor and respond promptly and accurately to emergency alarm signals, following general procedures and special instructions.
Support personnel with arming and disarming security systems.
Protect confidential, highly sensitive, and security-sensitive information.
Communicate effectively with internal and external customers and follow departmental and company policies and procedures.
Complete equipment checks and daily logs.
Answer multiple telephone lines and handle calls professionally by gathering information, prioritizing facts, troubleshooting, transferring calls, or responding to emergencies.
Provide technical support and follow procedures for service and inspection requests.
Analyze customer inquiries, determine an appropriate course of action, and follow up to ensure customer expectations are met.
Maintain building security and Security Operations Center operations in accordance with company procedures and policies.
Troubleshoot security-system and related appliance failures, initiate fixes, and generate work orders as needed.
Provide direction to employees, customers, contractors, and visitors in connection with crimes, disturbances, and emergencies.
Verify alarms and notify the appropriate police, fire, emergency services, or key personnel based on the alarm or call.
Conduct day-to-day interactions with customers and coworkers in a manner that delivers excellent results.