Security and Safety Aide

University of Massachusetts Medical School•Worcester, MA

10d

About The Position

Under the direct supervision of the shift supervisor or designee, the Security and Safety Aide assists, monitors, and responds to security needs within the UMass Chan Campus, including the hospital and school. The role focuses on deterring crime and protecting the organization's property, assets, and people. Responsibilities include facility security and monitoring, employee and visitor assistance, public safety support, policy enforcement, reporting, and departmental administrative support.

Requirements

High school graduate or equivalent.
Two years of experience and/or previous formal training in public safety or a customer service area.
Communication skills necessary to interact with employees, patients, and visitors.
CPR/First Aid certification required within three months of hire.

Nice To Haves

Two-year college degree.
Certification in First Aid and CPR.
Prior experience with weapon detection systems.

Responsibilities

Perform regular building security rounds, checking doors and watching for hazards, theft, vandalism, and other potential risks, as well as monitoring fixed stations.
Secure premises and personnel.
Conduct personal and electronic surveillance, including monitoring weapon detection systems and personnel screenings; inspect buildings, equipment, and access points.
Oversee entry to and exit from the organization's premises and safeguard facilities, equipment, materials, and employee property.
Respond to exit door alarms.
Monitor pedestrian walkways and parking lots, promote safety, direct traffic including during detours, and enforce parking rules.
Coordinate and administer security clearances; issue employee and guest badges and verify information before issuing clearances.
Respond to employee and visitor requests for safety or security assistance, including requests for entry to locked facilities.
Prevent losses and damage by reporting irregularities; provide first aid.
Assist dispatch and police officers; answer phones, communicate by radio, maintain logs, monitor alarms and CCTV, and use teletype equipment.
Inform violators of hospital and school policies and procedures; enforce policies concerning smoking, door access, and badge monitoring.
Complete incident and daily reports.
Provide administrative and clerical support.