Security and Safety Manager

Marriott•Kahuku, HI

5d•$71,000 - $93,000

About The Position

Manages the department’s daily functions to protect property assets, employees, and guests. Maintains logs, certifications, and documents required by law and standard operating procedures; trains staff in established emergency procedures; and implements accident and fire prevention procedures. The role focuses on guest and employee satisfaction while achieving the operating budget. The manager oversees security and loss prevention operations, risk assessment and mitigation, emergency preparedness, safety programs, incident investigations, claims, and the functionality of security equipment. The position also leads and develops staff, coordinates with other departments and local emergency services, and ensures a high level of professionalism and customer service in keeping with The Ritz-Carlton’s Gold Standards.

Requirements

High school diploma or GED and four years of experience in security/loss prevention or a related professional area; or
A two-year degree from an accredited university in Criminal Justice or a related major and two years of experience in security/loss prevention or a related professional area.

Responsibilities

Assist the Director of Engineering with fire prevention programs and emergency preparedness.
Conduct property hazard and risk assessments, including quarterly OSHA/safety audits, incident tracking, and hazard abatement.
Develop detailed property shutdown procedures to ensure all areas are secured at appropriate times.
Comply with applicable laws and safety regulations, and follow property key-control guidelines.
Develop monthly checklists to verify CCTV equipment, alarmed doors, and duress alarms are functioning.
Include inspections of the recording system in patrols of the property’s interior and exterior.
Follow the Duty of Care process to protect guests and employees, and follow up on unusual activities that could affect their well-being.
Handle complaints, disputes, grievances, and conflicts; negotiate resolutions as appropriate.
Implement action plans to monitor and control risk.
Oversee loss prevention operations, including patrols, emergency response, initial and follow-up investigations of guest and employee incidents, shipping and receiving processes, the electronic key system, and manager-on-duty responsibilities.
Oversee and guide the Accident Prevention Committee and the first-aid program for guests and employees.
Oversee claims and protect company assets by monitoring General Liability and Workers’ Compensation cases.
Communicate safety procedures and codes, ensure employee understanding, and monitor related processes and procedures.
Promote teamwork and close working relationships with other departments, using assertive hospitality as a deterrent to crime.
Build mutual trust, respect, and cooperation among team members; model appropriate behavior and provide personal assistance, medical attention, emotional support, or other personal care as needed.
Use interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial and business decisions; and demonstrate honesty and integrity.
Meet quality standards and customer expectations daily, and provide service that exceeds expectations to support customer satisfaction and retention.
Identify others’ educational needs, develop training programs or classes, and teach or instruct others.
Inspect and critique the loss prevention department’s performance to maintain professionalism and customer service.
Analyze information and evaluate results to select solutions and solve problems.
Develop liaisons with local law enforcement and emergency services.
Provide timely updates to executives and peers, and communicate information to supervisors and coworkers by telephone, in writing, email, or in person.