Overnight Security and Safety Manager
About The Position
Manages the daily functions of the department to protect property assets, employees, and guests. Maintains logs, certifications, and documents required by law and Standard Operating Procedures; trains staff in established emergency procedures; and implements accident and fire prevention procedures. The position focuses on guest and employee satisfaction while achieving the operating budget. The role oversees security and loss prevention operations, including risk assessments, safety audits, incident investigations, emergency preparedness, recordkeeping, key control, and monitoring security equipment. It also supports first aid and accident prevention programs, coordinates with other departments and external emergency services, and maintains high standards of customer service and professionalism.
Requirements
- High school diploma or GED and 3 years of experience in security/loss prevention or a related professional area; OR
- A 2-year degree from an accredited university in Criminal Justice or a related major and 1 year of experience in security/loss prevention or a related professional area.
Responsibilities
- Assist the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Complete required recordkeeping, including OSHA logs and reports, injury and accident analyses, security analyses, key control records, and daily logs.
- Conduct property hazard and risk assessments, quarterly OSHA/safety audits, incident tracking, and hazard abatement.
- Demonstrate knowledge of brand loss prevention guidelines and comply with applicable laws and safety regulations.
- Enforce random bag checks at the Loss Prevention Base Station and the red sticker policy.
- Follow key control guidelines in loss prevention and throughout the property.
- Develop monthly checklists to verify that CCTV equipment, alarmed doors, and duress alarms are functioning.
- Monitor and follow up on unusual activities that could impair the well-being of guests and employees.
- Handle complaints, disputes, grievances, and conflicts.
- Hold quarterly meetings and coordinate cluster meetings through the Director of Loss Prevention.
- Implement action plans to monitor and control risk.
- Conduct unannounced property spot checks and identify areas requiring corrective action.
- Assist with investigations involving guest and employee incidents.
- Assist with loss prevention operations, including patrols, emergency response, initial and follow-up investigations, shipping and receiving recommendations, the electronic key system, and manager-on-duty responsibilities.
- Assist the Accident Prevention Committee and the first aid program for guests and employees.
- Maintain an open-door policy and provide escorts for employees and guests.
- Communicate safety procedures and codes, ensure employee understanding, and monitor related processes.
- Promote teamwork and close working relationships with other departments, using assertive hospitality as a deterrent to crime.
- Build mutual trust, respect, and cooperation among team members and model appropriate behavior.
- Provide personal assistance, medical attention, emotional support, or other personal care as needed.
- Meet quality standards and customer expectations, inspect and critique loss prevention department performance, and provide service that supports customer satisfaction and retention.
- Develop liaison relationships with local law enforcement and emergency services.
- Provide timely information and updates to executives, peers, supervisors, and coworkers by telephone, in writing, by email, or in person.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
