Overnight Safety & Security Officer [YR]
About The Position
The Safety & Security Officer supports safety, security, and emergency preparedness at Dolly Parton’s SongTeller Hotel, a 245-room hotel in downtown Nashville with food and beverage venues, a market, and Dolly Parton’s Museum. The role helps create a safe, welcoming environment for guests and team members through proactive monitoring, attentive observation, incident response, and support of daily security operations. The officer is expected to maintain a calm, professional, discerning, and service-oriented presence, using sound judgment and clear communication to build trust and support an elevated guest experience. The position helps protect guests, employees, and hotel assets; supports compliance with applicable standards and brand expectations; and contributes to emergency readiness. The officer follows schedules, post assignments, supervisor directions, hotel policies, reporting standards, and confidentiality protocols. The job description notes that its list of duties and required skills is not all-inclusive.
Requirements
- Minimum of 1–2 years of experience in security, law enforcement, military service, or a related field.
- Ability to follow security protocols, emergency procedures, and post orders consistently and with attention to detail.
- Working knowledge of fire safety, emergency response procedures, loss prevention practices, access control, and surveillance systems.
- Familiarity with OSHA guidelines, ADA requirements, and basic local and state safety regulations applicable to hotel operations.
- Proficiency operating CCTV systems, access-control systems, radios, and basic reporting software.
- Strong observational and incident-reporting skills, including the ability to document events clearly, accurately, and professionally.
- Ability to respond promptly and effectively to incidents, disturbances, and emergencies while remaining composed under pressure.
- Strong interpersonal and communication skills, including the ability to interact professionally with guests, employees, and external responders.
- Ability to follow supervisor direction and exercise sound judgment when working independently.
- Ability to handle sensitive and confidential information professionally and discreetly.
- Physical ability to stand and walk for extended periods, conduct patrols, and respond quickly to incidents across the property.
- Reliability, integrity, and commitment to maintaining a safe, secure, and welcoming environment for guests and staff.
Nice To Haves
- Hospitality or hotel experience.
Responsibilities
- Support daily safety and security operations through consistent patrols and active monitoring.
- Follow established schedules, post assignments, and supervisor directions to maintain property security coverage.
- Conduct routine patrols and basic safety inspections of guest floors, public areas, and back-of-house spaces; identify and report hazards or suspicious activity.
- Document and report incidents, including guest concerns, disturbances, injuries, and property damage, according to reporting standards.
- Respond promptly to incidents and guest requests, provide professional service, and ensure appropriate follow-up and escalation.
- Assist with emergency response procedures, including fire alarms, medical incidents, evacuations, and other safety situations.
- Communicate with supervisors, team members, and emergency responders during incidents and routine operations.
- Monitor CCTV, alarms, and access-control systems; report irregularities and follow escalation procedures.
- Follow loss-prevention and asset-protection procedures, including monitoring for theft, unauthorized access, and policy violations.
- Identify risks and report concerns proactively to promote a safe environment.
- Support access-control procedures by monitoring entrances, verifying credentials, and assisting with visitor and vendor access.
- Assist with security coverage during VIP visits, special events, and high-traffic periods while maintaining professionalism and discretion.
- Participate in training sessions and emergency drills, including fire, severe-weather, and active-threat drills.
- Interact professionally with guests, employees, and vendors in a calm, respectful, service-oriented manner.
- Handle sensitive information discreetly and follow confidentiality protocols.
- Uphold hotel policies and procedures while representing the security department with a polished, guest-focused approach.
- Demonstrate reliability, situational awareness, and sound judgment in routine and high-pressure situations.
- Remain alert, engaged, and responsive throughout each shift to contribute to a culture of safety.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
