Security Officer (Overnight)

Choice Hotels International•Bloomington, MN

7d•$18 - $20•Onsite

About The Position

The Security Officer is responsible for the day-to-day operation and long-term outlook of the safety and security department at the Radisson Blu Mall of America. Working with a team of Security Officers, the role helps keep hotel guests and employees safe. The position also delivers genuine hospitality and the Radisson experience by providing attentive guest service, responding to problems with empathy, and following through on solutions. The officer monitors hotel activity and video surveillance, conducts inspections, applies security procedures, responds to emergencies, prepares incident reports, and helps secure hotel areas and property. The role also includes coordinating vendor access, managing packages and deliveries, and working with hotel leaders. This position requires schedule flexibility, including overnight work, weekends, and holidays. The hotel operates 24 hours a day, seven days a week, and associates may be reassigned to different shifts or duties as business needs dictate.

Requirements

An associate or bachelor's degree or equivalent is preferred; additional training or education, such as military or law-enforcement training, is highly desirable.
A minimum of one year of security experience is preferred for the ideal candidate.
Experience with MS Office applications and Outlook is required.
Previous work experience in a high-volume, customer-service-oriented environment.
Strong verbal and interpersonal skills.
Ability to work independently or as part of a team.
Strong attention to detail.
Commitment to exceptional guest service.
Ability to adhere to hotel policies and procedures.
Willingness to work a flexible schedule, including overnights, weekends, and holidays.
Ability to perform repetitive hand and arm movements; lift, pull, or push up to 25 pounds; squat, bend, kneel, twist, reach, stoop, crouch, and crawl; and stand for long periods.
Ability to see, hear, speak, read, and write legibly.
Ability to sit, stand, and walk frequently for periods of up to eight hours, and to climb stairs and walk on inclines or uneven terrain.
Must complete required pre-employment drug testing and background checks; employment is conditional on satisfactory background-check and E-Verify completion and verification of identity and authorization to work in the United States.

Nice To Haves

Associate or bachelor's degree or equivalent.
Additional training or education, such as military or law-enforcement training.
At least one year of security experience.

Responsibilities

Provide a safe and secure environment by consistently following security methods and procedures.
Ensure employees follow safety rules and procedures, take corrective action when needed, and communicate hazards to department heads.
Complete the daily security log with pertinent shift information.
Monitor hotel activity and building video surveillance.
Inspect the hotel for potential security or safety problems and take necessary action to address them.
Keep hotel management informed of problems or unusual matters of significance.
Understand and follow written emergency procedures, respond immediately to emergencies, and safeguard guests, employees, and the hotel.
Prepare written reports concerning security incidents and customer or employee accidents; investigate and report complaints and incidents such as injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints.
Review accident investigations for accurate and complete reporting.
Ensure hotel entrances and exits are locked and unlocked according to hotel policy.
Maintain hotel key-management procedures, account for keys, and ensure only authorized persons have access to them.
Close hotel outlets each night according to post orders.
Secure meeting and exhibit rooms against unauthorized access and theft.
Log and deliver in-house packages and monitor outgoing deliveries.
Check vendors in and out of the hotel.
Meet regularly with leaders.
Provide genuine hospitality and teamwork, give personal attention and take responsibility when serving guests, and listen and respond empathetically to guest problems.
Notice when guests are dissatisfied and use judgment in resolving concerns in keeping with the 100% Guest Satisfaction approach.
Perform other duties required by management to provide guest satisfaction and genuine hospitality.

Benefits

Employee discounts on thousands of hotels.
Complimentary meal in the associate cafeteria during the shift.
Free parking.
Paid sick time under Minnesota Earned Sick and Safe Time.
Full benefits package for full-time employees beginning the first of the month following 30 days of service, including health, dental, vision, short- and long-term disability, and auto insurance.
Employer-paid accident insurance and HSA contribution.
401(k) retirement plan.
Employee Assistance Program.
Paid vacation time after 90 days.
Eight paid holidays after 90 days.
Paid bereavement after 90 days.
Paid floating holidays after one year.