Overnight Security Officer

Highgate Hotels•Key West, FL

7d•Onsite

About The Position

The Safety and Security Officer provides protection and communication for hotel guests and employees. The role patrols hotel premises to maintain security and detect and report fire, security, and safety hazards or violations of Highgate Hotel’s rules and regulations. The position is at Blue Flamingo in Key West, a hotel with 245 rooms, two pools, and two dining spots. The officer responds to emergencies and complaints, conducts investigations, monitors hotel activity, and helps ensure that guests, employees, and property remain safe. The role requires maintaining a professional, service-oriented demeanor, communicating effectively, handling sensitive information confidentially, and performing physically demanding duties, including standing throughout the shift, climbing stairs, running, and occasionally exerting substantial force. The posting describes an overnight role. Flexible and long hours are sometimes required. Highgate offers full-time associates a benefits package that includes health and financial benefits, paid leave, and educational opportunities; the posting notes that benefits do not apply to part-time positions and that some benefits vary by location and collective bargaining agreement.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems and apply complex information from various sources to meet objectives.
Ability to maintain confidentiality and show initiative by anticipating guest or operational needs.
Ability to maintain regular attendance and comply with hotel standards and scheduling requirements.
Ability to stand for the entire shift, climb and descend stairs, and run.
Ability to physically deter individuals who pose a threat to employees or guests.
Ability to perform heavy work: exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours are sometimes required.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Use proper radio etiquette.
Maintain visual contact with the Front Desk/Night Auditor and hotel front door by remaining in the lobby when not conducting property walks.
Maintain and review the daily activity log.
Maintain confidentiality regarding guest and employee incidents.
Hold briefings with Guest Services staff at the beginning and end of the shift.
Check identification of visitors and employees as necessary, and provide access to secured areas only to authorized personnel.
Understand the legal limitations of the position under applicable local, state, and federal ordinances.
Assist guests to their rooms or help them enter their rooms according to hotel standards.
Respond to emergencies, including medical and security situations and guest complaints; provide first aid, CPR, or the Heimlich maneuver as necessary.
Investigate assault complaints and altercations, and assist outside agencies as necessary to maintain an effective liaison.
Know the hotel and guestroom locking systems and monitor TV cameras, if applicable.
Challenge suspicious persons and check for safety hazards.
Complete incident and accident reports clearly and concisely.
Monitor employees as they enter and exit the building.
Investigate property losses, guest and employee accidents and illnesses, and crimes against the hotel.
Document all deliveries.
Patrol the area to ensure it is secure and free of unauthorized persons and disturbances.
Provide escorts to people carrying money or in response to other requests.
Issue and inventory pagers, radio equipment, and keys daily, if applicable.
Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor with guests and employees.
Attend required hotel meetings and training, maintain regular attendance, and comply with uniform, grooming, safety, and operational standards.
Prioritize departmental functions, identify problem areas, help implement solutions, and handle problems by anticipating, preventing, identifying, and resolving them.
Cross-train in other hotel-related areas, maintain confidentiality, show initiative, and perform other duties requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law