Security and Safety Manager

Marriott • Seattle, WA

17h • $31 - $41

About The Position

The Security and Safety Manager manages the department’s daily functions to protect property assets, employees, and guests. The role maintains legally and operationally required logs, certifications, and documents; trains staff in emergency procedures; implements accident and fire prevention procedures; and focuses on guest and employee satisfaction while achieving the operating budget.

The manager supports security and loss prevention operations, including risk and hazard assessments, incident investigations, emergency preparedness, record keeping, key control, equipment checks, and coordination with other departments and local emergency services. The position also promotes safety, teamwork, professionalism, and exceptional customer service.

Requirements

• High school diploma or GED and 3 years of experience in security/loss prevention or a related professional area; alternatively, a 2-year degree from an accredited university in Criminal Justice or a related major and 1 year of experience in security/loss prevention or a related professional area.
• Knowledge of brand loss prevention guidelines.
• Ability to comply with applicable laws and safety regulations.
• Ability to handle complaints, settle disputes, and resolve grievances and conflicts.
• Ability to communicate safety procedures and promote teamwork and customer service.

Responsibilities

• Assist the Director of Engineering with fire prevention programs and emergency preparedness.
• Complete required record keeping, including OSHA logs and forms, injury reports, accident analyses, security analyses, key-control records, and daily logs.
• Conduct property hazard and risk assessments, quarterly OSHA/safety audits, incident tracking, and hazard abatement.
• Demonstrate knowledge of brand loss prevention guidelines and comply with applicable laws and safety regulations.
• Enforce random bag checks at the Loss Prevention Base Station and the red sticker policy.
• Follow key-control guidelines in loss prevention and throughout the property.
• Develop a monthly checklist to verify that CCTV equipment, alarmed doors, and duress alarms are fully functional.
• Follow up on and monitor unusual activities that could impair the well-being of guests or employees.
• Handle complaints, disputes, grievances, and conflicts, and negotiate resolutions as appropriate.
• Hold quarterly meetings and coordinate cluster meetings through the Director of Loss Prevention.
• Implement action plans to monitor and control risk, and conduct unannounced property spot checks to identify areas requiring corrective action.
• Assist with investigations involving guest and employee incidents, including initial and follow-up investigations.
• Assist with loss prevention operations, including patrols, emergency response, shipping and receiving recommendations, the electronic key system, and manager-on-duty responsibilities.
• Support the Accident Prevention Committee and the first aid program for guests and employees.
• Provide an open-door policy, escorts for employees and guests, and personal assistance or care when needed.
• Communicate safety procedures and codes, ensure employees understand them, and monitor related processes and procedures.
• Promote teamwork, close working relationships with other departments, assertive hospitality, and mutual trust, respect, and cooperation among team members.
• Serve as a role model by demonstrating appropriate behaviors.
• Meet daily quality standards and customer expectations; inspect and critique loss prevention department performance to maintain professionalism and customer service.
• Provide services that exceed customer expectations to support satisfaction and retention.
• Develop liaison relationships with local law enforcement and emergency services.
• Inform executives and peers of relevant information in a timely manner and provide information to supervisors and coworkers by telephone, in writing, email, or in person.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical coverage for full-time positions
• Dental coverage for full-time positions
• Vision coverage for full-time positions
• Health care flexible spending account for full-time positions
• Dependent care flexible spending account for full-time positions
• Life insurance for full-time positions
• Disability insurance for full-time positions
• Accident insurance for full-time positions
• Adoption expense reimbursements for full-time positions
• Paid parental leave for full-time positions
• Educational assistance for full-time positions
• Washington employees accrue paid sick leave and PTO and are eligible for at least 7 holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED