Safety and Security Ambassador

University of Arkansas • Little Rock, AR

6d • Onsite

About The Position

The Safety and Security Ambassador helps create a safe, welcoming, and supportive environment for patients, families, visitors, and staff at the University of Arkansas for Medical Sciences (UAMS). Reporting to the Supervisor of Safety and Security, the role provides hospitality and assistance at locations throughout campus, including information desks, ICU and surgical waiting rooms, the NICU, PRI, the emergency department, outpatient areas, and building entrances. Assignments may also include cart transportation, concierge services, the discharge lobby, and the WPRCI after-hours desk.

The ambassador greets and assists visitors, helps families navigate campus and supports people during stressful situations. The role also monitors assigned areas for safety and security concerns and promptly reports issues to the supervisor or UAMS Police Department. The position requires customer service, communication, computer use, accurate recordkeeping, and adherence to confidentiality and safety requirements. Cross-training and a flexible schedule may be needed to maintain coverage across assigned positions and service areas.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Experience in security, hospitality, or a customer service role.
• Must be at least 18 years of age.
• Ability to understand and follow basic instructions and guidelines.
• Excellent interpersonal and communication skills.
• Strong customer service skills.
• Computer proficiency.
• Ability to perform work safely while following company policies and procedures.
• Ability to monitor the work area for safety and security concerns.

Responsibilities

• Welcome patients, families, and visitors with a friendly, professional approach.
• Provide directions, help locate patients, and assist with appointment information.
• Issue and update inpatient visitor badges and record visitor check-ins and check-outs using the Guest Tracking System.
• Operate the Mitel telephone system to answer inquiries and connect callers with the appropriate departments.
• Staff intensive care unit entrance desks and partner with nursing staff to communicate and enforce visitation policies.
• Drive the courtesy cart along designated routes to help patients and families reach their destinations.
• Access Epic to verify and share appointment details with patients, and direct rescheduling requests to the appropriate department.
• Protect patient information and follow confidentiality and security requirements for accessing, using, and disclosing protected health information.
• Listen to visitor concerns, document complaints accurately, and forward them to the Supervisor of Safety and Security for follow-up.
• Promptly communicate incidents, equipment or pager problems, security concerns, and telephone directory updates to the Department of Public Safety.
• Assist patients with entering and exiting vehicles, keep arrival areas stocked with wheelchairs, and proactively offer assistance.
• Complete clerical tasks and accurate computer entries, follow verbal and written instructions, and provide desk coverage in a busy environment.
• Monitor surveillance cameras and weapon detection system areas.
• Report suspicious activity to Safety and Security Officers, the Supervisor of Safety and Security, and/or the UAMS Police Department.
• Work a flexible schedule as needed to maintain hospitality coverage and carry a UAMS pager or phone when required.
• Complete cross-training to provide coverage across assigned positions and service areas.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate study.
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED