Safety and Security Ambassador

University of Arkansas System • Little Rock, AR

7d

About The Position

The Safety and Security Ambassador helps create a safe, welcoming, and supportive environment for patients, families, visitors, and staff at the University of Arkansas for Medical Sciences. Reporting to the Supervisor of Safety and Security, the position provides hospitality and assistance at locations throughout campus, including information desks, ICU and surgical waiting rooms, the NICU, PRI, the emergency department, outpatient areas, and building entrances. Assignments may also include cart transportation, concierge services, the discharge lobby, and the WPRCI after-hours desk.

The role includes welcoming and assisting visitors, providing directions and appointment information, supporting visitor access processes, and monitoring assigned areas for safety and security concerns. The ambassador communicates concerns and incidents to the appropriate supervisor or public safety personnel and provides cross-trained coverage across assigned positions and service areas. The position requires a flexible schedule as needed to maintain hospitality coverage and may require carrying a UAMS pager or phone.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Experience in security, hospitality, or a customer service role.
• Must be at least 18 years of age.
• Ability to understand and follow basic instructions and guidelines.
• Excellent interpersonal and communication skills.
• Strong customer service skills.
• Computer proficiency.
• Ability to perform work safely and follow company policies and procedures.
• Ability to monitor the work area for safety and security concerns.

Responsibilities

• Welcome patients, families, and visitors professionally; provide directions, help locate patients, and assist with appointment information.
• Issue and update inpatient visitor badges and record visitor check-ins and check-outs using the Guest Tracking System.
• Operate the Mitel telephone system to answer inquiries and connect callers with appropriate departments.
• Staff intensive care unit entrance desks and partner with nursing staff to communicate and enforce visitation policies.
• Drive the courtesy cart along designated routes to help patients and families reach their destinations.
• Use Epic to verify and share appointment details with patients, and direct rescheduling requests to the appropriate department.
• Protect patient information and follow confidentiality and security requirements for accessing, using, and disclosing protected health information.
• Listen to visitor concerns, document complaints accurately, and forward them to the Supervisor of Safety and Security for follow-up.
• Communicate incidents, equipment or pager problems, security concerns, and telephone directory updates promptly to the Department of Public Safety.
• Assist patients entering and exiting vehicles, keep arrival areas stocked with wheelchairs, and proactively offer assistance.
• Complete clerical tasks and accurate computer entries, follow verbal and written instructions, and provide desk coverage in a busy environment.
• Monitor surveillance cameras and weapon detection system areas; report suspicious activity to Safety and Security Officers, the Supervisor of Safety and Security, and/or the UAMS Police Department.
• Work a flexible schedule as needed to maintain hospitality coverage and carry a UAMS pager or phone when required.
• Complete cross-training to provide coverage across assigned positions and service areas.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement plan with up to 10% matched contribution from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED