SECURITY AMBASSADOR - Overnights - Mon - Wed

PENN Entertainment • Charles Town, WV

6d

About The Position

The Security Ambassador ensures the safety of customers, employees, and others on the HCCTR premises, including racing and barn areas and the events showroom. The role involves patrolling and observing casino property, helping guests and employees, responding to and reporting critical situations, and supporting the integrity of slot and table games. The position also requires enforcing property rules, documenting unusual events, assisting investigations, and delivering customer service in accordance with company standards. The schedule specified for this opening is overnight, 12 a.m. to 8 a.m., Monday through Wednesday; the position may also require other shifts, holidays, weekends, and overtime as business needs dictate.

This role has no supervisory responsibilities. A high school diploma or equivalent is required. Related experience or training of one to three months is preferred, as is previous customer service experience. CPR certification and a valid driver’s license for the state of residence are required, and the employee must obtain annual licensing with the West Virginia Lottery and Racing Commissions. Candidates must be at least 21 years old.

The work requires standing and walking for up to twelve hours, maintaining physical stamina and an appropriate mental attitude under pressure in a fast-paced casino environment, and occasionally lifting or moving up to 50 pounds. Employees are frequently exposed to outdoor weather and may occasionally encounter wet or humid conditions, moving machinery, heights, fumes or airborne particles, toxic or caustic chemicals, and electrical-shock risks. Smoking is permitted in the work environment, and noise levels are higher than normal.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Mandatory CPR certification.
• Valid driver’s license for the state in which the employee resides; driving records are subject to periodic checks for continued suitability to drive company and/or patron vehicles.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to present information effectively in one-on-one and small-group situations and respond to questions from customers, employees, supervisors, managers, and the public.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
• Good observation skills; diplomatic and tactful demeanor; clear and polite communication; and ability to interact effectively with customers and employees.
• Ability to work the specified overnight schedule, and flexibility to work all shifts, holidays, weekends, and overtime as business needs dictate.
• Ability to maintain physical stamina and an appropriate mental attitude while working under pressure in a fast-paced casino environment.
• Ability to stand and walk for up to twelve hours; speak and hear; use hands to finger, handle, or feel; and reach with hands and arms. The role also requires occasional climbing or balancing, stooping, kneeling, crouching, or crawling, and occasional lifting or moving of up to 50 pounds.
• Ability to meet vision requirements including close, distance, color, peripheral vision, depth perception, and focus adjustment.
• Must complete the 45-day survey and meet 30-, 60-, and 90-day benchmark requirements.

Nice To Haves

• One to three months of related experience and/or training.
• Previous customer service experience.

Responsibilities

• Ensure the safety of guests, team members, and others on HCCTR premises, including racing and barn areas and the events showroom.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations, such as medical emergencies and irate customers.
• Continually observe and patrol casino premises, buildings, grounds, corridors, barn areas, offices, and parking facilities as directed.
• Help ensure the integrity of HCCTR slot and table games.
• Transport gaming chips to and from gaming tables and perform table-game drops, including poker, in accordance with internal control procedures.
• Report critical situations to the appropriate supervisor and report violations or circumstances detrimental to HCCTR to Security management.
• Examine doors, windows, and gates to ensure they are secure; inspect equipment and machinery for evidence of tampering.
• Advise violators of rule infractions, including loitering, smoking, or carrying forbidden articles.
• Assist with internal or external investigations conducted by HCCTR or authorized local authorities.
• Watch for and report irregularities, including fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to guard against theft of company property.
• Sound an alarm or notify supervision by radio, telephone, or verbally in cases involving fire, theft, or unauthorized persons.
• Permit authorized persons to enter the property and, when required, regulate vehicle and pedestrian traffic.
• Record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
• Provide customer service in accordance with department and company standards, and maintain appropriate behavior and appearance.
• Maintain confidentiality concerning Security department functions and other information deemed confidential.
• Maintain a professional work environment, participate in required meetings and training, perform duties safely, report safety hazards promptly, and prepare requested or required reports.
• Perform other duties assigned by department or company management.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.
• Career growth and support to expand career possibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED