SECURITY AMBASSADOR - Overnights - Mon - Wed

Hollywood Casino at Charles Town Races • Charles Town, WV

7d

About The Position

The Security Ambassador is responsible for helping ensure the safety of customers, employees, and others at HCCTR, including its racing and barn areas and events showroom. The role includes patrolling and observing casino facilities and grounds, supporting the integrity of slot and table games, assisting customers and employees, reporting critical situations and security concerns, and responding to alarms or emergencies. The position also requires courteous customer service, professional conduct, confidentiality, participation in required meetings and training, and preparation of reports. The schedule is overnight, 12 a.m. to 8 a.m., Monday through Wednesday; flexibility to work other shifts, holidays, weekends, and overtime may be required as business needs dictate.

This position has no supervisory responsibilities. A high school diploma or equivalent is required. Related experience or training and previous customer service experience are preferred. The employee must obtain annual licensing with the West Virginia Lottery and Racing Commissions, maintain CPR certification, and hold a valid driver’s license for their state of residence. Applicants must be at least 21 years old. The work involves extended standing and walking, occasional lifting of up to 50 pounds, and exposure to varied weather and other conditions in a casino environment.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• CPR certification is mandatory.
• Valid driver’s license for the state of residence; the role is subject to periodic driving-record checks.
• Good observation skills; ability to communicate clearly and politely and interact effectively with customers and employees.
• Ability to read and comprehend simple instructions, short correspondence, and memos; present information effectively and respond to questions.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to use common-sense reasoning to carry out written, oral, or diagrammed instructions.
• Ability to work overnight, 12 a.m. to 8 a.m., Monday through Wednesday, and flexibility to work all shifts, holidays, nights, weekends, and overtime as business needs dictate.
• Ability to work under pressure in a fast-paced casino environment and maintain physical stamina and an appropriate mental attitude.
• Ability to stand and walk for up to twelve hours; speak, hear, handle or feel objects, and reach with hands and arms.
• Ability to occasionally climb or balance; stoop, kneel, crouch, or crawl; and lift or move up to 50 pounds.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• One to three months of related experience and/or training preferred.
• Previous customer service experience preferred.
• Ability to champion Red Carpet Customer Service and build positive team spirit.

Responsibilities

• Help ensure the safety of customers, employees, and others on HCCTR premises, including racing and barn areas and the events showroom.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations, including medical emergencies and irate customers.
• Continually observe and patrol casino premises, buildings, grounds, corridors, barn areas, offices, and parking facilities as directed.
• Help ensure the integrity of HCCTR slot and table games.
• Transport gaming chips to and from gaming tables in accordance with internal control procedures.
• Perform table-game drops, including poker, in accordance with internal control procedures.
• Report critical situations to the appropriate supervisor and report violations or situations detrimental to HCCTR to Security management.
• Examine doors, windows, and gates to confirm they are secure.
• Advise violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assist with internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for signs of tampering.
• Watch for and report irregularities, including fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to guard against theft of company property.
• Sound an alarm or notify supervision verbally, by radio, or by telephone in cases of fire, theft, or unauthorized persons.
• Permit authorized persons to enter the property.
• Record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
• Regulate vehicle and pedestrian traffic when needed to maintain orderly flow.
• Promote and demonstrate customer service in accordance with department and company standards and programs.
• Meet established standards for behavior and appearance and maintain confidentiality regarding Security department functions and other confidential information.
• Maintain a professional work environment with management and staff; participate in meetings and training as required.
• Perform duties safely, report safety hazards immediately, prepare reports as requested or required, and perform other assigned duties.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED