Security Account Manager

GardaWorld•Baltimore, MD

9d•$55,000 - $65,000•Onsite

About The Position

The Security Account Manager is a leadership role overseeing all on-site security operations at a client site in Baltimore, Maryland. The role is responsible for contract compliance, client satisfaction, and leading a high-performing security team through supervision, training, and operational support. The Account Manager serves as the primary point of contact between GardaWorld and site leadership and supports safety and protection for people and property. The schedule is Monday through Friday for 40 hours per week, with hours that may vary between first- and second-shift hours based on client needs and flexibility required for weekends. Compensation is $55,000 to $65,000 per year. Uniforms are provided at no cost. Employment is contingent on successfully completing a background check and drug screening after an offer is extended.

Requirements

Authorized to work in the United States.
Able to provide documentation of a High School Diploma or GED.
Able to pass an extensive screening process.
Exceptional customer service skills.
Basic phone and computer skills.
A state security license, or the ability to obtain one.
At least 3 years of progressive leadership experience in security, military, logistics, or facility management.
Strong working knowledge of compliance management, incident reporting, and guard scheduling systems.
Exceptional organizational and communication skills.
Proven ability to lead diverse teams and maintain professionalism under pressure.
Proficiency with Microsoft Office, security software (WinTeam), and training platforms.

Nice To Haves

Security, military, or law enforcement experience.
Prior experience managing large-scale security operations in an educational setting.
Familiarity with Title IX standards and procedures.
Emergency response and incident command experience.

Responsibilities

Welcome visitors, verify identities, and guide visitors while providing customer service.
Manage access control and conduct regular patrols to identify potential risks.
Inspect security equipment and report maintenance needs.
Respond to incidents, provide first aid, and coordinate with emergency teams.
Answer questions in person or by phone.
Write incident reports and communicate security concerns.
React promptly to threats or incidents and help ensure the safety and protection of individuals and property.
Serve as the primary point of contact between GardaWorld and site leadership.
Lead, train, and support site-level Security Officers and Supervisors.
Maintain compliance with site-specific training requirements and service level agreements (SLAs).
Keep personnel files, training records, and compliance trackers current and audit ready.
Conduct regular post inspections, performance evaluations, and coaching sessions.
Implement incident escalation protocols and ensure timely, accurate reporting.
Assist with recruiting, onboarding, and certifying new site hires.
Monitor scheduling, staffing levels, and overtime to ensure budget compliance.
Conduct monthly training audits and submit results to the Regional Training Manager.
Participate in quarterly client service reviews and performance reporting.
Work at least eight hours in each frontline post, such as Rover or Control Desk, every six months.
Complete General Officer, Supervisor, and post-specific trainings; the Account Manager Training Checklist; ongoing CPR, AED, and First Aid recertification; and documented quarterly and annual leadership development courses.