Security Account Manager

Walden Security•Knoxville, TN

About The Position

The Security Account Manager manages and coordinates field-level activities of assigned Security Officers and oversees account operations to ensure compliance with Standard Operating Procedures and contractual requirements. The role directs and evaluates assigned sites, manages 1–5 subordinate supervisors who oversee up to 100 employees, and may directly supervise up to 100 hourly employees. The manager carries out supervisory responsibilities such as training, assigning and directing work, appraising performance, recognizing and disciplining employees, and resolving complaints and problems. The manager is responsible for assigned accounts and security personnel seven days a week and must be available by cell phone 24 hours a day, seven days a week, as needed to meet business needs. Travel may be up to 50% for account inspections or corporate travel. The position also includes administrative account-management work, employee training coordination, contract-hour and overtime oversight, review of security logs and incident reports, account audits and off-hour visits, maintenance of site-specific post orders, and management of uniforms, equipment, supplies, vehicles, and inventories. The listed pay rate is $24 per hour. Walden Security describes its benefits as generous and notes opportunities for career growth, but does not specify individual benefit offerings in the posting.

Requirements

Associate’s degree and a minimum of three years of management experience in security or a related field are preferred.
Proficiency with Microsoft Office software and working knowledge of Internet programs.
Valid state driver’s license.
CPR/AED/First Aid certification, if applicable.
Ability to obtain a valid Security Officer License after the licensing class.
Ability to pass a criminal background check and drug test.
Availability as needed to meet business needs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Experience with eHub.
Associate’s degree and a minimum of three years of management experience in security or a related field.

Responsibilities

Manage, supervise, and coordinate field-level activities of assigned Security Officers and ensure compliance with Standard Operating Procedures.
Direct, coordinate, and evaluate assigned sites and security operations.
Supervise 1–5 subordinate supervisors and up to 100 hourly employees; carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
Remain available for assigned accounts and personnel seven days a week, including by cell phone, and be available 24 hours a day, seven days a week.
Travel up to 50% to inspect assigned accounts or posts and for corporate travel as needed.
Perform administrative activities for account operations, including compiling, storing, and retrieving report data.
Partner with Human Resources to ensure employees receive training on client, company, government, and customer policies, procedures, and regulations.
Coordinate or conduct site-specific OJT, client-specific training, and annual refresher training, and meet corporate training standards.
Meet contractual scheduled hours with minimal unbilled overtime and manage overtime costs within company targets.
Reconcile security logs against shift responsibilities and patrols; review incident reports before submission to clients and coordinate preliminary investigations.
Conduct account audits and off-hour visits and complete required documentation.
Develop and maintain operational procedures and ensure valid, site-specific post orders are available to security staff.
Manage uniform, equipment, supply, and vehicle needs at each client site and maintain equipment inventory.