Security Account Manager - Biotech Company

Allied Universal • Boston, MA

11d • $100,000 - $123,000

About The Position

Allied Universal is hiring a Security Account Manager for a biotech company. The Account Manager leads daily security operations and is responsible for the safety and well-being of the people and locations under protection. The role leads, develops, and motivates security officers and supervisors to deliver service, maintain operational standards, and support a safe environment.

The position manages officer scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime. It oversees hiring, coaching, payroll, performance, employee relations, client relationships, incident response, training, safety, compliance, and site operations. The Account Manager also manages inventories of uniforms, equipment, and other supplies.

Requirements

• High school diploma or equivalent.
• Meet applicable state and local licensing requirements, which may be required before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen and ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs through planning and organization.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Hire, coach, develop, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated security incidents and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, compliance, and site operational standards.
• Manage inventory of uniforms, equipment, and other essential supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities within a global security services company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED