Security Account Manager

Allied Universal•Lagrange, GA

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places protected. The Account Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service and maintain a safe environment. The role manages scheduling with AI-powered technology to meet client contract hours while minimizing unbilled overtime. It also oversees staffing, payroll, performance, employee relations, client relationships, incident response, training, safety, site operations, and inventory. The annual salary is $83,782.40. Benefits are offered to full-time employees.

Requirements

High school diploma or equivalent.
Meet licensing requirements that may apply under state and local laws and regulations; licensing may be required before employment.
Valid driver’s license if driving a company vehicle or a personal vehicle for business.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a dynamic team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen and the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs through planning and organization.

Nice To Haves

College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

Manage security officer scheduling using AI-powered technology, meeting client contract hours while minimizing unbilled overtime.
Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
Serve as the primary client contact and ensure high-quality service that protects people and property.
Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
Oversee training, safety, site operational standards, and inventory such as uniforms, equipment, and other essential supplies.
Manage staffing levels and turnover costs, minimize non-billed overtime, and control inventory costs.

Benefits

Medical, dental, and vision coverage.
Basic life and AD&D insurance; free employee life insurance is also mentioned.
Retirement plan and 401(k).
Disability insurance.
Employee assistance programs.
Paid employee training and development.
Eight paid holidays annually.
Five sick days and four personal days.
Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Flexible paid time off is mentioned in the compensation and benefits section.