Security Account Manager
About The Position
The Security Account Manager leads, administers, and oversees security services across two corporate client locations in Andover and Westford, Massachusetts. The position is the primary point of contact for clients and security personnel and is responsible for service delivery, regulatory compliance, and maintaining a safe and secure environment. Duties include personnel and client relationship management, daily operational oversight, administration of security technology, investigations, incident management, and administrative reporting. The role is scheduled Monday through Friday, 7 a.m. to 3 p.m., with an annual pay rate of $65,000.
Requirements
- Minimum of 3–5 years of security management or supervisory experience.
- Experience managing multiple sites and supervising security personnel.
- Strong leadership, organizational, and problem-solving skills.
- Excellent written and verbal communication abilities.
- Proficiency with Microsoft Office Suite.
- Ability to conduct investigations and prepare professional reports.
- Knowledge of access control systems, CCTV operations, and physical security best practices.
- Valid driver's license and reliable transportation.
Nice To Haves
- Experience with Lenel Access Control.
- Experience with ExacqVision CCTV; the posting also identifies ExacqVision Video Management System experience as preferred.
Responsibilities
- Interview and train new security personnel.
- Directly supervise staff, provide coaching and performance evaluations, and take disciplinary action when necessary.
- Develop schedules to ensure staffing coverage across both corporate sites.
- Manage timekeeping, payroll review, attendance, overtime, and employee leave requests.
- Conduct staff meetings and ongoing training to support compliance with company and client standards.
- Support employee engagement, retention, and professional development.
- Oversee day-to-day security operations at two corporate locations.
- Ensure security officers follow post orders, standard operating procedures, and client expectations.
- Conduct routine site inspections and quality assurance audits.
- Develop and implement operational improvements.
- Coordinate emergency response activities and maintain business continuity procedures.
- Serve as the primary liaison between the client and the security organization and maintain relationships with client leadership.
- Address client concerns promptly and implement corrective actions when needed.
- Prepare operational reports and participate in regular client meetings.
- Monitor and administer electronic security systems.
- Review CCTV footage to support investigations and incident resolution.
- Coordinate security equipment maintenance and troubleshooting with vendors and client IT departments.
- Conduct internal investigations involving security incidents, policy violations, and workplace concerns.
- Review surveillance footage, collect evidence, complete incident reports and investigative documentation, and coordinate with law enforcement and emergency responders when appropriate.
- Track incident trends and recommend preventive measures.
- Review and approve payroll submissions.
- Maintain staffing reports, scheduling records, training documentation, and compliance files.
- Prepare operational metrics and monthly performance reports.
- Ensure compliance with company policies, client requirements, and applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
