Secretary

Covenant Health•Oak Ridge, TN

About The Position

The Secretary, Admitting & Registration accepts assignments at any workstation where patients are received and registered. The role greets and assists patients, completes registration and pre-registration tasks, enters schedules and orders, collects payments, and supports patient placement and department operations. The position requires accurate handling of patient demographic and financial information, forms, records, telephone calls, and statistical reports, while providing safe, efficient, and competent service to assigned patients and customers.

Requirements

High school diploma or equivalent.
Coursework or on-the-job experience in typing, filing, and general office procedures.
Ability to read with comprehension, write legibly, perform simple arithmetic calculations, and use proper grammar proficiently.
Word-processing skills.
Ability to type at least 45 net words per minute.
Must not pose a direct threat to the health or safety of oneself or others.

Nice To Haves

Additional training or on-the-job experience with medical terminology.
Previous secretarial experience in a hospital setting.

Responsibilities

Greet and assist patients, identify oneself, and briefly explain the registration process.
Accurately schedule and enter orders and/or charges through the computer system.
Photocopy necessary forms and return originals to customers.
Follow department downtime procedures.
Maintain working knowledge of hospital department services and their locations.
Collect payments and/or deposits, balance collected cash, and correctly complete receipts.
Obtain written orders from physicians and maintain effective working relationships with physicians, their staffs, and hospital departments.
Obtain and verify pre-certification patient eligibility and/or referrals when required by payors.
Obtain complete and accurate patient demographic and financial information, and obtain necessary signatures for release of information and assignment of benefits.
Complete pre-registration and accept reservations.
Assign or transfer patients to appropriate hospital beds and prepare patient identification armbands.
File department documents accurately and promptly.
Demonstrate understanding of payor regulations, including Medicare, the 72-hour rule, and secondary payor rules.
Compile statistical reports, including census, ER logs, room reservations, and patient-room requests.
Answer telephone calls courteously, rotate calls, take messages, or fulfill callers’ requests.
Perform other duties as assigned.
Provide safe, efficient, competent care to assigned customers or patients and demonstrate competency in unit-specific functions.