Secretary Receptionist

St. Elizabeth Healthcare•Florence, KY

20h•Onsite

About The Position

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 💙 Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. 🌟 Benefits That Support You We invest in you — personally and professionally. Enjoy: - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules - Retirement savings with employer match - Tuition reimbursement and professional development opportunities - Wellness, mental health, and recognition programs - Career advancement through mentorship and internal mobility Job Summary: Performs receptionist and clerical duties. Specific responsibilities include: 1) meet and greet patients, families, visitors, guests, staff in person or by the phone and provide directions as needed, 2) register, schedule appointments and provide assistance as needed, 3) perform departmental clerical duties which include data management, as well as the check in/check out process for specialty services Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Description: Job Duties: Make eye contact and promptly acknowledge the presence of patients, families, visitors, guests. Provide a welcoming, comfortable, safe and secure environment. Provide prompt and accurate information in a professional and private manner ensuring all privacy and HIPAA guidelines are maintained. Provide concise and accurate directions to assist guests. Personally escort guests to appropriate desk, waiting area or elevator providing wheelchair assistance if needed. Notifies the team of patient’s and/or guest’s arrival. Monitors waiting area and ensures patients and/or guests are kept informed. Manages multiple phone lines, takes messages, screens calls, receives information and transfers calls to the appropriate extension. Relays messages to appropriate staff in order to facilitate communication and assure quality care. Responsible for scheduling appointments and meetings and entering all appropriate data into the database (electronic medical records in some departments). May support the check in and check out processes for the clinical services, and assist patients with forms obtaining all necessary insurance information and signatures if in an applicable department. Assists with various departmental clerical duties which can be accomplished at the receptionist desk. Duties may include: data entry, typing, scanning and data management. Performs other duties as assigned. MINIMUM QUALIFICATIONS Education, Credentials, Licenses: High School Diploma or GED Specialized Knowledge: Good interpersonal communication skills (written and oral) Good problem-solving skills General clerical skills including the ability to organize time and tasks Data management skills Exemplifies high standard of customer service Kind and Length of Experience: Experience working independently, using Microsoft office, experience with medical terminology, telephone communication, the ability to manage multiple lines/voicemail, and accurate typing. FLSA Status: Non-Exempt Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, Southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.

Requirements

High School Diploma or GED
Good interpersonal communication skills (written and oral)
Good problem-solving skills
General clerical skills including the ability to organize time and tasks
Data management skills
Exemplifies high standard of customer service
Experience working independently
Experience using Microsoft office
Experience with medical terminology
Telephone communication
Ability to manage multiple lines/voicemail
Accurate typing

Responsibilities

Meet and greet patients, families, visitors, guests, staff in person or by the phone and provide directions as needed
Register, schedule appointments and provide assistance as needed
Perform departmental clerical duties which include data management, as well as the check in/check out process for specialty services
Make eye contact and promptly acknowledge the presence of patients, families, visitors, guests.
Provide a welcoming, comfortable, safe and secure environment.
Provide prompt and accurate information in a professional and private manner ensuring all privacy and HIPAA guidelines are maintained.
Provide concise and accurate directions to assist guests.
Personally escort guests to appropriate desk, waiting area or elevator providing wheelchair assistance if needed.
Notifies the team of patient’s and/or guest’s arrival.
Monitors waiting area and ensures patients and/or guests are kept informed.
Manages multiple phone lines, takes messages, screens calls, receives information and transfers calls to the appropriate extension.
Relays messages to appropriate staff in order to facilitate communication and assure quality care.
Responsible for scheduling appointments and meetings and entering all appropriate data into the database (electronic medical records in some departments).
May support the check in and check out processes for the clinical services, and assist patients with forms obtaining all necessary insurance information and signatures if in an applicable department.
Assists with various departmental clerical duties which can be accomplished at the receptionist desk.
Duties may include: data entry, typing, scanning and data management.
Performs other duties as assigned.