Cashier (Internal Applicants Only)

Mountrail-Williams Electric Cooperative•New Town, ND

6d•Onsite

About The Position

This position serves as the point of contact for the Cooperative, providing professional, courteous, and informed member relations to all members, visitors, and callers. The role is responsible for ensuring a positive member experience by accurately directing inquiries, taking messages, and providing administrative support. The position also assists other departments as needed.

Requirements

Knowledge of corporate policies and procedures.
Knowledge of safety and emergency procedures related to lobby operations (e.g., May Day procedures).
Understanding of document management and filing systems.
Basic knowledge of financial processing (payments, deposits, cash handling procedures).
Basic knowledge of clerical and office procedures.
Familiarity with office equipment and multi-line telephone systems.
Working knowledge of confidentiality requirements for member and organizational information.
Typing and data entry skills.
Proficiency with computers and standard office software.
Strong interpersonal, customer service, and verbal and written communication skills.
Strong organizational, prioritization, and time management skills with the ability to handle multiple tasks and interruptions.
Cash handling and basic bookkeeping skills.
Demonstrates sound judgment, professionalism, and effective decision-making.
Ability to organize, prioritize, and manage multiple responsibilities with minimal supervision in a fast-paced environment.
Ability to multitask effectively, maintain accuracy, and pay close attention to detail in financial, administrative, and documentation tasks.
Ability to interact professionally and effectively with employees, members, visitors, and the public.
Ability to remain aware of lobby conditions and respond appropriately.
Proficient with Microsoft Office Suite or related software.
High school diploma or equivalent
Ability to obtain Notary Public commission.
Driving is required. Must possess and maintain a valid driver's license that meets the company driving standards and successfully pass a motor vehicle record (MVR) check.

Nice To Haves

One year of general office experience is preferred, but not required.

Responsibilities

Serves as the primary receptionist by greeting and directing members, visitors, and employees in a professional manner and supporting communication through telephone, email, and other electronic means.
Provides front office and administrative support to include member services, account processing, application handling, and general communication of Cooperative policies and procedures.
Assists with member services, including answering general member inquiries, account member portals, calling members as directed and researching and responding to member questions.
Maintain the confidentiality and security of member information in accordance with company policy.
Handles and distributes incoming mail and answering correspondence as needed.
Processes payment and financial transactions, including member payments, mail payment, kiosk assistance, cash handling, and preparation of bank deposits.
Maintains lobby operations by monitoring activity, ensuring proper appearance and supply levels, and directing individuals to appropriate personnel or locations.
Performs document management and recordkeeping while ensuring confidentiality of sensitive information.
Must maintain consistent on-site attendance during established business hours (8:00 a.m. to 5:00 p.m.) to ensure operational coverage.
Provides back-up support for all MWEC locations when needed to ensure lobby coverage.
Performs other duties as assigned to support Cooperative objectives.