Receptionist/Secretary, Diagnostic Radiology

Cape Cod Healthcare•Hyannis, MA

1d•Onsite

About The Position

This role is responsible for greeting patients, managing patient information, handling telephone communications, and processing payments in a Diagnostic Radiology department. The position requires excellent customer service skills, adherence to HIPAA regulations, and the ability to manage administrative tasks efficiently.

Requirements

Ability to read, write, and communicate in English.
High School graduate or GED.
Successful passage of basic Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
Minimum six (6) months experience in patient registration, admitting, nurse's aide, medical secretary, medical receptionist, or similar position.

Responsibilities

Greet patients and obtain demographic and insurance information, registering them into the system.
Answer telephone calls professionally and courteously, directing calls and taking messages.
Obtain legally acceptable general consents to bill third parties.
Answer routine questions regarding departmental policies, operations, and procedures.
Verify and accurately enter radiology orders into the radiology information system.
Register patients using the electronic registration system, scanning identification, licenses, and necessary forms.
Verify patient appointments, provide necessary forms, and direct/escort patients to examination areas or notify appropriate areas of patient arrival.
Copy and provide radiology record information to outside facilities and physicians, including discs with images.
Maintain harmonious and cooperative relations with colleagues, medical staff, patients, and guests.
Maintain confidentiality of patient information and center matters in accordance with HIPAA regulations.
Accept and process patient payments, including co-pays, deductibles, and balances due, and provide receipts.
Verify benefits using the insurance verification system and confirm authorizations/referrals, entering them into the insurance authorization field.
Consistently provide service excellence to all patients, family members, visitors, volunteers, and co-workers.
Perform other work-related duties as assigned or requested.