Second Service Manager

Hy-Vee•Sioux Falls, SD

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service; monitors and maintains sales-floor operations and the technology needed to support them; and handles customer and employee relations. The role supports store operations by training and supervising employees, maintaining store cleanliness and appearance, overseeing merchandise ordering and pricing, and ensuring compliance with company policies and applicable procedures. The position reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. It supervises all positions except those roles and department heads.

Requirements

Must be at least 18 years old.
High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, guide people by providing basic direction, and follow technical manuals.
Ability to work with increased contact with people.
Ability to perform medium physical work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability covering distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is a condition of employment.

Responsibilities

Promote a positive, friendly, and customer-focused atmosphere through teamwork and by setting a good example.
Monitor and maintain sales-floor operations and the technology used to serve customers.
Provide prompt, courteous, and efficient customer service, including greeting customers, assisting them with products, carrying or loading items, and passing along suggestions or requests.
Answer customer telephone calls promptly and helpfully.
Train employees in store policies, department procedures, and job duties.
Ensure consistent customer service throughout the store and address customer issues.
Maintain cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn and apply pricing and merchandising philosophies within Store Manager guidelines.
Order merchandise, verify deliveries and quality, compare records with orders, and report discrepancies.
Recruit and interview applicants and recommend or determine employment.
Ensure employee compliance with established policies and legal requirements, as well as security, sales, and record-keeping procedures.
Approve checks written for cash or merchandise purchases.
Coordinate backroom facilities and equipment and recommend space-allocation changes.
Distribute money to cash registers as needed and maintain accountability for register and safe cash.
Inspect merchandise for accurate pricing and display and correct mispriced items in the computer.
Follow department and company requirements for personal hygiene, dress, and other policies; report to work as scheduled and on time.
Assess employee motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on employee and customer feedback.
Plan and oversee displays, including developing layouts, selecting themes and materials, and participating in display construction.
Continue professional learning by reviewing trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell or issue merchandise to employees, customers, or authorized personnel, including inter-store transfers.
Handle cash registers and reset new and current aisle items.
Instruct, assign, review, and plan others’ work; maintain standards; allocate personnel; and coordinate activities.
Select new employees and address employee problems, with authority to recommend and approve transfers, promotions, discipline, discharge, and salary adjustments.
Perform other job-related duties and special projects as required.