Second Service Manager

Hy-Vee, Inc.•Washington, IA

10d

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service while monitoring and maintaining sales-floor operations and the technology needed to support them. The role handles customer and employee relations, supports store cleanliness and appearance, and helps ensure employees follow company policies and procedures. The position has supervisory responsibilities, including directing and reviewing employees’ work, maintaining standards, coordinating staffing, selecting employees, and addressing employee problems. The role reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. It oversees all positions except those reporting roles and department heads. The position has daily contact with customers, employees, suppliers/vendors, and the general public, and occasional contact with regulatory agencies. It may access confidential pricing, sales, and profit-and-loss information.

Requirements

High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Promote a positive, friendly, and helpful atmosphere through flexibility, teamwork, and courteous customer service.
Monitor and maintain sales-floor operations and the technology necessary to serve customers.
Encourage employees to greet and assist customers, and set a strong example through customer interactions.
Assist customers by helping them locate or reach products, loading or unloading heavy items, relaying suggestions, and otherwise improving the shopping experience.
Answer customer telephone calls promptly and helpfully.
Train employees in store policies, department procedures, and job duties.
Ensure customer service throughout the store and address specific customer issues.
Maintain cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn to formulate pricing or merchandising philosophies within Store Manager guidelines.
Order merchandise, verify deliveries and quality, compare deliveries with orders, and report discrepancies.
Recruit and interview applicants to recommend or determine employment.
Ensure employees comply with established policies, laws, and security, sales, and record-keeping procedures.
Approve checks written for cash or merchandise purchases.
Coordinate backroom facilities and equipment and recommend space-allocation changes.
Distribute money to registers as needed and maintain cash accountability for registers and the safe.
Inspect merchandise pricing and displays and correct mispriced items in the computer.
Follow department and company requirements for personal hygiene, dress, and other policies, and report to work as scheduled and on time.
Determine employee motivation needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on observations and employee or customer feedback.
Prepare display sketches or floor plans; develop display layouts, themes, colors, and props; requisition materials; and oversee or participate in display construction.
Continue professional learning by reviewing trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise to employees or customers, or issue merchandise through authorized requisitions and inter-store transfers.
Handle cash registers, reset new and current aisle items, and perform other related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards; allocate personnel; and coordinate employee activities.
Select new employees and act on employee problems; recommend or approve transfers, promotions, discipline, discharge, and salary adjustments.