Second Service Manager - PT

Hy-Vee, Inc.•Centerville, IA

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service and monitors and maintains sales floor operations and the technology needed to support them. The role handles customer and employee relations, promotes a welcoming and helpful store atmosphere, and ensures consistent customer service throughout the store. The manager trains and supervises employees, supports recruiting and employment decisions, ensures compliance with company policies and applicable laws, and oversees store operations including merchandise ordering, pricing, displays, cash accountability, equipment, cleanliness, and backroom facilities. The position reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. It supervises all positions except those listed above and department heads. The work is performed in a fast-paced store environment with exposure to dust, noise, temperature extremes, equipment movement hazards, possible electrical shock, and chemicals and solvents. The role requires medium physical work, including occasionally exerting up to 50 pounds of force. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability including vision at near and far distances, with or without correction, depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Maintain a positive, friendly, and fun atmosphere through flexibility and teamwork.
Encourage employees to greet customers and provide prompt, courteous, and efficient service; set a positive example.
Monitor and maintain sales floor operations and the technology used to support customer service.
Assist customers with locating and reaching products, handling heavy items, sharing suggestions or requests, and other shopping needs.
Answer telephone calls promptly and provide helpful customer service.
Train employees on store policies, department procedures, and job duties.
Ensure customer service throughout the store and address specific customer issues.
Maintain cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn and apply pricing and merchandising philosophies within Store Manager guidelines.
Order merchandise, verify deliveries and product quality, compare deliveries with records, and report discrepancies.
Recruit and interview applicants and recommend or determine employment.
Ensure employees comply with established policies and laws, security requirements, sales procedures, and record-keeping practices.
Approve checks written for cash or merchandise purchases.
Coordinate backroom facilities and equipment and recommend changes to space allocation.
Distribute money to cash registers and maintain cash accountability for registers and the safe.
Inspect merchandise for correct pricing and display and correct mispriced items in the computer.
Follow department and company guidelines for personal hygiene and dress, adhere to company and store policies, and report to work as scheduled and on time.
Determine employee motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on employee and customer observations.
Prepare sketches or floor plans for displays; develop layouts and select themes, colors, and props; requisition materials; and oversee or participate in display construction.
Continue professional learning by reviewing trade publications.
Recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise to employees or customers and issue merchandise for authorized requisitions and inter-store transfers.
Handle cash registers and reset new and current aisle items.
Perform other job-related duties and special projects as required.
Instruct, assign, and review work; plan others’ work; maintain standards; allocate personnel; and coordinate activities.
Select new employees and address employee problems; recommend and approve transfers, promotions, discipline, discharge, and salary adjustments.