Second Service Manager

Hy-Vee•Centerville, IA

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service while monitoring and maintaining sales-floor operations and the technology used to support customers. The role handles customer and employee relations, promotes a positive and welcoming store atmosphere, and supports the operation of the entire store and property. The position is accountable to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. It reports to all positions except those listed above and department heads. The manager trains employees, ensures customer-service standards and compliance with company policies, and oversees tasks including merchandise ordering and receiving, pricing and displays, cash accountability, backroom facilities, and employee recruiting and scheduling. The position also participates in display construction, aisle resets, and other store projects. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables and limited standardization, and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, and follow technical manuals.
Ability to work with and communicate with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Maintain a positive, friendly, and team-oriented atmosphere, and encourage employees to greet and assist customers.
Monitor and maintain sales-floor operations and the technology needed to serve customers.
Provide prompt, courteous, and efficient customer service, including assisting customers with products, heavy items, and requests or suggestions.
Answer customer telephone calls promptly and provide helpful service.
Train employees in store policies, department procedures, and job duties; address customer issues and ensure service standards throughout the store.
Ensure cleanliness, sanitation, equipment maintenance, and the appearance of the store and property.
Learn to formulate pricing and merchandising approaches within Store Manager guidelines.
Order merchandise, verify deliveries and quality, compare records with orders, and report discrepancies.
Recruit and interview applicants and recommend or determine employment.
Ensure employee compliance with policies, laws, security, sales, and record-keeping procedures.
Approve checks for cash or merchandise purchases; distribute money to registers and maintain register and safe cash accountability.
Coordinate backroom facilities and equipment and recommend space-allocation changes.
Inspect merchandise for correct pricing and display, and correct mispriced items in the computer.
Maintain department and company standards for personal hygiene and dress, follow company and store policies, and report to work as scheduled and on time.
Assess employee motivational needs and provide an appropriate environment; suggest improvements to work methods and procedures.
Prepare display sketches or floor plans; develop layouts, themes, colors, and props; requisition materials; and oversee or participate in display construction.
Review trade publications for continuing education and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules; sell or issue merchandise to employees, customers, or authorized personnel.
Handle cash registers, reset new and current aisle items, and perform other job-related duties and special projects as required.
Instruct, assign, review, and plan others' work; maintain standards; allocate personnel; coordinate activities; select employees; and address employee problems.
Recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.