Second Service Manager

Hy-Vee, Inc.•Sioux Falls, SD

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service and monitors and maintains sales-floor operations and the technology needed to serve customers. The role handles customer and employee relations, trains and supervises employees, and helps maintain the cleanliness, sanitation, equipment, and appearance of the store and its property. The position has access to confidential information, including pricing, sales reports, and profit-and-loss reports. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Promote a positive, friendly, and helpful atmosphere through teamwork and by setting an example of courteous, efficient customer service.
Monitor and maintain sales-floor operations and related technology, ensuring customer service throughout the store and addressing customer issues.
Assist customers with locating or reaching products, handling heavy items, sharing suggestions or requests, and other needs that improve the shopping experience; answer telephone calls promptly and helpfully.
Train employees in store policies, department procedures, and job duties; determine employees’ motivational needs and provide an appropriate environment.
Maintain cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn and apply pricing and merchandising philosophies according to Store Manager guidelines; order merchandise, verify deliveries and quality, compare records with goods received, and report discrepancies.
Recruit and interview applicants and recommend or determine hiring; instruct, assign, review, and plan work; maintain standards, allocate personnel, coordinate activities, and act on employee problems.
Ensure employee compliance with established policies, laws, security, sales, and record-keeping procedures; recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments as authorized.
Approve checks written for cash or merchandise purchases; distribute cash to registers and maintain accountability for registers and the safe.
Coordinate backroom facilities and equipment and recommend space-allocation changes.
Inspect merchandise for correct pricing and display, and correct mispriced items in the computer.
Follow company policies, store guidelines, personal-hygiene and dress standards, and scheduled work hours.
Suggest improvements to work methods and procedures based on employee and customer input; recommend cost-reduction programs.
Prepare display sketches or floor plans; develop display layouts, themes, colors, and props; requisition materials; and oversee or participate in display construction.
Participate in continuing education by reviewing trade publications.
Make corrections, additions, or deletions to employee schedules; sell or issue merchandise to employees, customers, or authorized personnel for inter-store transfers.
Operate cash registers, reset new and current aisle items, and perform other job-related duties and special projects as required.