Second Service Manager

Hy-Vee, Inc.•Spirit Lake, IA

6d•Onsite

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service while monitoring and maintaining sales-floor operations and the technology needed to support them. The role handles customer and employee relations and helps ensure a positive, helpful shopping experience throughout the store. The manager trains and supervises employees, supports staffing and hiring decisions, maintains store cleanliness and presentation, oversees merchandise ordering and displays, and helps ensure compliance with company policies, laws, and established procedures. The position has daily contact with customers, employees, suppliers/vendors, and the general public, and occasional contact with regulatory agencies during inspections. The role may have access to confidential pricing, sales, and profit-and-loss information. This is a fast-paced position exposed to dust, noise, temperature extremes, equipment movement hazards, possible electrical shock, and chemicals and solvents. Physical work includes exerting force to move objects and performing activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, and follow technical manuals.
Ability to interact with people in the course of the work.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is a condition of employment.
Night and weekend shifts are required.

Responsibilities

Provide prompt, efficient, friendly, and courteous customer service and promote a welcoming atmosphere throughout the store.
Monitor and maintain sales-floor operations and the technology used to support customer service.
Train employees in store policies, department procedures, and job duties; address customer-service issues and employee concerns.
Maintain cleanliness, sanitation, equipment maintenance, and the appearance of the store and property.
Learn and apply pricing and merchandising philosophies according to Store Manager guidelines.
Order merchandise, verify deliveries and quality, compare orders with records, and report discrepancies.
Recruit and interview applicants and recommend or determine employment decisions.
Ensure employees follow established policies, laws, security, sales, and record-keeping procedures.
Approve checks written for cash or merchandise purchases; distribute money to registers and maintain cash accountability for registers and the safe.
Coordinate backroom facilities and equipment and recommend changes to space allocation.
Inspect merchandise pricing and display, and correct mispriced items in the computer.
Maintain department and company standards for personal hygiene and dress; follow company policies and store guidelines; report to work as scheduled and on time.
Determine employee motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on observations and employee or customer feedback.
Prepare display sketches or floor plans; develop display layouts, themes, colors, and props; requisition materials; and oversee or participate in display construction.
Continue professional learning through trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise to employees or customers and issue merchandise upon authorized requisition, including inter-store transfers.
Handle cash registers and reset new and current items in aisles.
Perform other job-related duties and special projects as required.
Instruct, assign, review, and plan the work of others; maintain standards; allocate personnel; and coordinate activities.
Select new employees and act on employee problems; recommend and approve transfers, promotions, discipline, discharge, and salary adjustments.