Second Asst Store Dir ELR

Heritage Grocers Group•Dallas, TX

10d

About The Position

The Second Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. In partnership with the Store Director and Assistant Store Director, this role is part of the store leadership team responsible for achieving store goals, motivating staff, implementing sales-growth strategies, and overseeing the Grocery Department. The Second Assistant Store Director serves as a role model for the company by driving results while upholding its core values. The role supports total store operations when the Store Director and Assistant Store Director are absent; oversees grocery inventory, ordering, receiving, displays, and merchandising; and helps ensure staffing, customer service, safety, sanitation, food safety, and regulatory compliance. It also contributes to hiring, onboarding, training, performance management, employee development, and turnover reduction. The position promotes a positive, accountable workplace and strong customer service while helping maintain store metrics and execute company programs. The work environment is typical of an office and retail store, with noise ranging from quiet to loud. The position requires the ability to drive and travel to company locations as required. The employer notes that listed duties and requirements are representative, not exhaustive, and may be revised as business circumstances change.

Requirements

At least 2 years of experience in a progressive retail operations role.
Ability to work confidently in a fast-paced environment and demonstrate strong multitasking skills.
Proven experience handling diverse Team Member and management issues effectively.
Knowledge of applicable state and federal laws, governmental compliance requirements, employment and labor laws, and immigration laws and processes relevant to running a store.
Ability to speak, read, write, and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms, and documents.
Proficiency with computer tasks involving email and the internet.
Effective planning, prioritization, time management, and follow-up skills for delegated assignments.
Proven leadership and ability to motivate and inspire engagement.
Ability to manage stress and remain composed under pressure.
Ability to manage a broad range of tasks, resolve complaints, and objectively coach employees through complex, difficult, and emotional issues.
Sound judgment in recommending solutions consistent with company standards, practices, policies, procedures, and applicable regulations or laws.
Ability to sit, stand, and use hands to handle objects, tools, or controls.
Ability to lift up to 50 pounds.
Close vision and ability to adjust focus.
Ability to drive and travel to company locations as required.

Responsibilities

Oversee daily store operations and provide leadership to help achieve profitable store performance and store goals.
Assume responsibility for total store operations when the Store Director and Assistant Store Director are absent.
Oversee the Grocery Department, including accurately tracking inventory, forecasting needs, placing orders, receiving and checking merchandise, and ensuring proper product rotation and displays.
Train Team Members, support productivity, and help ensure departments are fully staffed through review of weekly schedules.
Communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
Help ensure compliance with state and federal regulations and company policies, values, customer service standards, merchandising, and pricing programs.
Provide guidance to Department Managers to connect annual goals with daily actions and improvement in results; partner with Department Trainers to achieve results.
Help maintain weekly store metrics and perform additional management duties as assigned.
Assist with hiring, onboarding, and training new employees; apply company policies and leadership values consistently and fairly.
Set performance expectations, conduct timely performance evaluations, create development plans, and support accountability and employee development.
Help improve Team Member turnover and cultivate a high-performance culture through the Standards of Excellence Walk.
Lead by example in customer service, engage with customers, and develop strategies for friendly service, clean stores, faster service, and operational efficiency.
Manage complaints and complex employee issues, coach Team Members objectively, and recommend solutions consistent with company standards, policies, procedures, and applicable laws.
Participate in store safety programs and training, promote safety protocols and a zero-accident culture, and train and track company special programs.
Follow up on and submit meat and temperature logs and ensure Food Handler's card compliance.
Ensure timely and complete execution of company merchandising programs.
Drive and travel to company locations as required.
Perform other work-related duties as assigned.