2nd Asst Store Dir LARM

Heritage Grocers Group•Phoenix, AZ

About The Position

The Second Assistant Store Director oversees daily store operations and provides leadership and direction to support the profitable operation of an assigned retail store. In partnership with the Store Director and Assistant Store Director, this role is part of the store leadership team responsible for achieving store goals, motivating team members, implementing strategies to increase sales, and overseeing the Grocery Department. The role models company values, drives results, and supports a positive team environment. The position is responsible for total store operations when the Store Director and Assistant Store Director are absent. It supports operational excellence, customer service, team member development, safety, compliance, merchandising, and store financial results. The manager works in an office and retail store environment, with noise levels ranging from quiet to loud, and may need to drive and travel to company locations as required.

Requirements

At least two years of experience in a progressive retail operations role.
Ability to work confidently in a fast-paced environment and multitask effectively.
Proven ability to work effectively with diverse team member and management issues.
Knowledge of applicable state and federal laws, governmental compliance requirements, employment and labor laws, and related processes needed to operate a store effectively.
Ability to speak, read, write, and understand English and Spanish sufficiently to understand conversations, presentations, company manuals, forms, and documents.
Proficient computer skills, including e-mail and internet use.
Effective planning, prioritization, and time-management skills, including following up on delegated assignments.
Ability to sit, stand, and use hands to handle objects, tools, or controls.
Ability to lift up to 50 lbs.
Close vision and ability to adjust focus.
Ability to drive and travel to all company locations as required.

Responsibilities

Oversee total store operations in the absence of the Store Director and Assistant Store Director.
Train team members and maintain quality customer service.
Oversee team members and help implement strategies to improve productivity and increase sales.
Track and complete Grocery Department inventory accurately and on time; place orders based on accurate forecasting of department needs.
Receive merchandise and verify product quality and freshness.
Inspect floor displays to ensure products are properly rotated and merchandised.
Review weekly team member schedules to ensure departments are fully staffed.
Communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
Ensure compliance with state and federal regulations and company programs, values, and standards.
Meet the expectations of internal and external customers.
Guide Department Managers in connecting yearly goals to daily actions that improve results; help maintain weekly store metrics.
Perform additional management duties as assigned.
Assist with hiring, onboarding, and training new hires.
Promote positive employee relations through consistent and fair application of company policies and leadership values.
Partner with Department Trainers to achieve results and foster high performance and accountability during Standards of Excellence walks.
Set clear performance expectations, conduct timely performance evaluations, and create development plans.
Support efforts to improve team member retention and reduce store turnover.
Lead by example in customer service and engage effectively with customers.
Develop strategies that support friendly service and clean stores, and improve speed of service and operational efficiency.
Demonstrate leadership, motivate and inspire engagement, and exemplify company culture, values, and philosophies.
Manage stress, remain composed under pressure, resolve complaints, and coach team members through complex issues.
Recommend effective resolutions using sound judgment consistent with company standards, policies, procedures, regulations, and applicable laws.
Oversee safety programs and safety training, and promote a safety-focused, zero-accident culture.
Assist with training and tracking special company programs.
Follow up on and submit meat and temperature logs; ensure Food Handler card compliance.
Ensure timely and complete execution of company merchandising programs.
Drive and travel to company locations as required.