Second Asst Store Dir ELR

Heritage Grocers Group•Dallas, TX

11d

About The Position

The Second Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. In partnership with the Store Director and Assistant Store Director, this role is part of the store leadership team responsible for achieving store goals, motivating staff, implementing sales-growth strategies, and overseeing the Grocery Department. The role models company values while driving results. The Second Assistant Store Director is responsible for total store operations when the Store Director and Assistant Store Director are absent. The position supports operational excellence, customer service, team member development, safety, regulatory compliance, merchandising, and store financial results. The work environment is typical of an office and retail store, with noise ranging from quiet to loud. The position may require driving and flexible travel to company locations.

Requirements

At least 2 years of experience in a progressive retail operations role.
Ability to work in a fast-paced environment and multitask effectively.
Proven experience dealing effectively with diverse Team Member and management issues.
Knowledge of applicable state and federal laws, governmental compliance requirements, employment and labor laws, and immigration laws and processes relevant to store operations.
Ability to speak, read, write, and understand English and Spanish sufficiently to understand conversations, presentations, manuals, forms, and documents.
Proficiency with e-mail and internet computer skills.
Effective planning, prioritization, time-management, and follow-up skills for delegated assignments.
Proven leadership ability to motivate and inspire engagement and exemplify organizational culture and values, including ethics, integrity, trust, respect, loyalty, and humility.
Ability to manage stress and remain calm under pressure.
Ability to manage a broad range of tasks, resolve complaints, objectively coach Team Members through difficult issues, and make sound recommendations consistent with company standards, policies, procedures, and applicable laws.
Ability to sit, stand, and use hands to handle objects, tools, or controls while performing job duties.
Ability to lift up to 50 pounds.
Close vision and ability to adjust focus.
Ability to drive and travel flexibly to company locations as required.

Responsibilities

Oversee total store operations in the absence of the Store Director and Assistant Store Director.
Train Team Members to maintain quality customer service and oversee Team Members to improve productivity.
Track and complete Grocery Department inventory accurately and on time; forecast needs and place orders.
Receive merchandise and verify product quality and freshness.
Inspect floor displays to ensure products are rotated and merchandised properly.
Review Team Members’ weekly schedules to ensure departments are fully staffed.
Communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
Ensure compliance with state and federal regulations and company policies, values, customer service, merchandising, and pricing programs.
Meet internal and external customer expectations; guide Department Managers in connecting yearly goals to daily improvement actions and partner with Department Trainers to achieve results.
Help maintain weekly store metrics and perform additional management duties as assigned.
Assist with hiring, onboarding, and training new hires; apply company policies fairly and consistently.
Conduct Standards of Excellence Walks, set performance expectations, follow up with evaluations and development plans, and support improvement of store Team Member turnover.
Maintain a positive work environment and lead by example in customer service; develop strategies for friendly service, clean stores, faster service, and operational efficiency.
Coach Team Members through complex issues, resolve complaints, and make recommendations using sound judgment consistent with company standards and applicable requirements.
Support store safety programs and training, promote a zero-accident culture, and train and track company special programs.
Follow up on and submit meat and temperature logs, and ensure Food Handler’s card compliance.
Ensure timely and complete execution of company merchandising programs and promote safety and social-distancing protocols.
Perform other work-related duties as assigned.