2nd Asst Store Dir LARM

Heritage Grocers Group•Phoenix, AZ

About The Position

The Second Assistant Store Director oversees daily store operations and provides leadership and direction to support the profitable operation of an assigned retail store. In partnership with the Store Director and Assistant Store Director, this role is part of the store leadership team responsible for achieving store goals, motivating team members, implementing strategies to increase sales, and overseeing the Grocery Department. The role models company values, drives results, and supports a positive team environment. The position may be responsible for total store operations when the Store Director and Assistant Store Director are absent. It oversees team development, customer service, store standards, safety and compliance, and execution of merchandising programs. The work environment is a typical office and retail store, with noise ranging from quiet to loud, and the role may require driving and traveling to company locations as needed.

Requirements

At least two years of experience in a progressive retail operations role.
Ability to work confidently in a fast-paced environment with excellent multitasking skills.
Proven ability to work effectively with diverse team member and management issues.
Knowledge of applicable state and federal laws, governmental compliance requirements, employment and labor laws, and related store-operating processes.
Ability to speak, read, write, and understand English and Spanish sufficiently to understand conversations, presentations, company manuals, forms, and documents.
Proficiency with computer tasks involving email and the internet.
Effective planning, prioritization, and time management skills, including follow-up on delegated assignments.
Ability to sit, stand, and use hands to handle objects, tools, or controls.
Ability to lift up to 50 pounds.
Close vision and ability to adjust focus.
Ability to drive and travel to all company locations as required.

Responsibilities

Oversee total store operations in the absence of the Store Director and Assistant Store Director.
Train team members to maintain quality customer service and assist with strategies to improve productivity.
Track and complete Grocery Department inventory, forecast needs, and place orders.
Receive merchandise and verify product quality and freshness; inspect displays for proper rotation and merchandising.
Review weekly team member schedules to ensure departments are fully staffed.
Communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
Ensure compliance with state and federal regulations and company programs, values, and standards.
Meet internal and external customer expectations and guide Department Managers in connecting yearly goals to daily actions.
Help maintain weekly store metrics and perform additional management duties as assigned.
Assist with hiring, onboarding, and training; partner with Department Trainers and support positive employee relations.
Set clear performance expectations, conduct timely performance follow-up, support development plans, and help improve retention and reduce turnover.
Lead by example in customer service, promote friendly service and clean stores, and improve service speed and operational efficiency.
Coach team members through complex issues, resolve complaints, and recommend solutions using sound judgment and company standards.
Support safety programs and training, promote a zero-accident culture, train and track special company programs, submit meat and temperature logs, and ensure Food Handler card compliance.
Ensure timely and complete execution of company merchandising programs.