Seasonal Talent Acquisition Interviewing Team Captain - Santa Ana

Macy's • Santa Ana, CA

2d • $20 - $33 • Hybrid

About The Position

This role is based in Santa Ana, CA; Kapolei, HI; or Tampa, FL. It is a hybrid role that requires regular in-office presence and is not fully remote. The schedule includes days, mid-shifts, and weekends. This role is all about showing up in the work and helping the team deliver strong candidate outcomes during one of the most critical hiring periods of the year. By providing clear direction, offering real-time guidance and support, and reinforcing consistent interview practices, you help ensure we’re identifying the right talent while creating a positive, welcoming experience that reflects our brand at every step. The position involves supporting a team of interviewers in a fast-paced, centralized environment, helping keep daily operations running smoothly, offering guidance and coaching, and sharing real-time insights with Talent Acquisition partners. The role also includes conducting interviews, managing a candidate pipeline, and ensuring a consistent, high-quality experience for every candidate. You will use data and observations to identify opportunities to improve speed, quality, and overall candidate experience at scale.

Requirements

• The ability to motivate and support a team.
• A passion for creating a positive candidate experience through respectful interactions and genuine hospitality.
• Ability to conduct structured interviews, assess qualifications thoughtfully, and make objective hiring recommendations.
• Strong organization and time-management skills, with the ability to manage multiple interviews and follow-up tasks in a fast-paced setting.
• Attention to detail and a commitment to maintaining accurate records while following hiring guidelines and processes.
• Comfort using Applicant Tracking Systems, interview platforms, dual monitors, and other workplace technology tools.
• Adaptability, professionalism, and the ability to handle confidential information with sound judgment and discretion.
• Communication, collaboration, and use of office and computer systems.
• Ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Requires close vision, color vision, and ability to adjust focus.

Nice To Haves

• Previous experience working in recruiting, interviewing, customer service, or high-volume hiring support.
• Experience working in a centralized, high-volume, or call-center-style environment.
• Familiarity with seasonal or hourly hiring in retail or another fast-paced service environment.

Responsibilities

• Support a team of interviewers to deliver consistent, high-quality structured interviews.
• Coach, train, and provide real-time feedback that builds interviewer confidence and improves performance.
• Identify strong talent by evaluating candidate skills, experience, and alignment to role expectations.
• Capture interview outcomes accurately and provide clear, objective hiring recommendations.
• Partner closely with hiring leaders, and team members to keep hiring moving quickly and effectively.
• Create a smooth, welcoming candidate journey that leaves every applicant with a positive impression of our brand.
• Review priorities, align on goals, and ensure interviewers are set up for success.
• Model strong interviewing practices and create a welcoming candidate experience through genuine hospitality, connection, and professionalism.
• Reinforce quality standards, ensure clear next steps for candidates, and help maintain a consistent, high-quality experience across every interaction.
• Coach, support, and collaborate with your team—creating an environment where colleagues can perform at their best.
• Use feedback, performance trends, and insights to continuously strengthen team performance and hiring outcomes.

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed