Seasonal Talent Acquisition Operations Team Captain - Screening

Macy's • Santa Ana, CA

2d • $20 - $33 • Hybrid

About The Position

As a Seasonal Talent Acquisition Operations Captain, you will play a key role in supporting your team throughout the holiday season by managing daily workloads, auditing task completion, and delivering timely, actionable feedback. You’ll assist with training and onboarding during seasonal colleagues’ ramp-up and nesting periods and provide regular updates and recaps to TA leaders to ensure visibility and alignment of team performance. In addition to supporting the team, you’ll stay actively involved in the work by screening candidates and helping ensure a consistent, high-quality experience for every candidate. You’ll use data and observations from day-to-day activity to help identify opportunities to improve speed, quality, and overall candidate experience at scale. This position is based in the Santa Ana, CA location. It is a hybrid role that requires regular in-office presence and is not fully remote. The schedule includes days, mid-shifts, and weekends.

Requirements

• The ability to motivate and support a team.
• A passion for creating a positive candidate experience through respectful interactions and genuine hospitality.
• Ability to conduct structured screenings, assess qualifications thoughtfully, and make objective recommendations.
• Strong organization and time-management skills, with the ability to manage multiple screeners and follow-up tasks in a fast-paced setting.
• Attention to detail and a commitment to maintaining accurate records while following hiring guidelines and processes.
• Comfort using Applicant Tracking Systems, other hiring-related platforms, dual monitors, and other workplace technology tools.
• Adaptability, professionalism, and the ability to handle confidential information with sound judgment and discretion.
• Previous experience working in recruiting, interviewing, customer service, or high-volume hiring support.
• Experience working in a centralized, high-volume, or call-center-style environment.
• Familiarity with seasonal or hourly hiring in retail or another fast-paced service environment.
• Communication, collaboration, and use of office and computer systems.
• Ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Requires close vision, color vision, and ability to adjust focus.

Nice To Haves

• Previous experience working in recruiting, interviewing, customer service, or high-volume hiring support.
• Experience working in a centralized, high-volume, or call-center-style environment.
• Familiarity with seasonal or hourly hiring in retail or another fast-paced service environment.

Responsibilities

• Support a team of screeners to deliver consistent, high-quality structured screening.
• Coach, train, and provide real-time feedback that builds screener confidence and improves performance.
• Identify strong talent by evaluating candidate skills, experience, and alignment to role expectations.
• Capture screener outcomes accurately and provide clear, objective hiring recommendations.
• Partner closely with hiring leaders, and team members to keep hiring moving quickly and effectively.
• Create a smooth, welcoming candidate journey that leaves every applicant with a positive impression of our brand.
• Manage daily workloads, audit task completion, and deliver timely, actionable feedback.
• Assist with training and onboarding during seasonal colleagues’ ramp-up and nesting periods.
• Provide regular updates and recaps to TA leaders to ensure visibility and alignment of team performance.
• Screen candidates and help ensure a consistent, high-quality experience for every candidate.
• Use data and observations from day-to-day activity to help identify opportunities to improve speed, quality, and overall candidate experience at scale.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed