GC Retail Seasonal Support Store 218

Guitar Center•Chico, CA

About The Position

Guitar Center’s Seasonal Support serves as the face of the store, greeting customers, identifying their needs, recommending suitable products, and helping close sales. The role supports the company’s mission to nurture musicians and help people experience the joy of creating music while providing an inclusive, customer-first environment. Successful candidates demonstrate strong customer focus, initiative, clear and respectful communication, and a willingness to learn products and sales techniques through Guitar Center’s certification program. They help customers through the sales process, work toward service sales targets, complete tasks that keep the store ready for business, monitor and replenish displays, and build customer relationships to support future service needs. Additional duties may be assigned.

Requirements

Willingness to work nights, weekends, and holidays.
Strong orientation toward providing excellent customer service.
High attention to detail.
Ability to communicate clearly, positively, and courteously with diverse internal and external stakeholders.
Ability and willingness to learn products and sales techniques through the Guitar Center certification program.

Nice To Haves

Intermediate knowledge of musical instruments sold within Guitar Center, such as guitars, drums, and technology products.

Responsibilities

Reach sales targets on services.
Demonstrate product and service knowledge to customers.
Assist customers and guide them through the sales process.
Continue learning through onboarding, certification, and continuing education.
Assist with tasks that ensure the store is ready to conduct business and serve customers.
Monitor inventory levels and replenish displays as needed.
Build relationships with customers to fulfill future service needs.
Handle customer service issues when needed.
Perform additional duties as assigned.