Seasonal Support Lead

Five Below • Princeton, NJ

8d

About The Position

The Seasonal Support Lead supports store operations and the store leadership team by helping associates deliver excellent customer service, maintaining merchandising and stock processes, and contributing to sales and expense control. The role may act as Manager on Duty and occasionally oversee the full opening or closing process. It also includes store maintenance and physical tasks such as moving merchandise, using ladders, and remaining on one’s feet for much of the workday. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel as required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to operate a cash register, computer, hand-held device, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, move across the sales floor and between the sales floor and stock room, and communicate with customers and coworkers.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and support effective performance and customer service.
• Assist with receiving, unpacking, organizing, and placing new stock on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Help drive sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The posting directs applicants to a benefits site for information about health coverage and financial and personal wellness support.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED