Seasonal Support Lead

Five Below•Michigan City, IN

About The Position

The Seasonal Support Lead supports store operations and customer service at Five Below. The role helps oversee store associates, trains crew members in the B.E.S.T. customer service experience, and helps ensure customers receive friendly, efficient service. The Support Lead assists with receiving and organizing stock, merchandising, sales growth, expense control, and store maintenance. When needed, the role serves as Manager on Duty and may manage store opening or closing procedures. The position requires a flexible schedule that may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.