Seasonal Support Lead

Five Below • Vineland, NJ

5d

About The Position

The Seasonal Support Lead helps oversee daily store activities and supports the store leadership team in delivering customer service, merchandising, stock organization, and store operations. The role trains and supports associates, promotes sales, controls expenses, and may act as Manager on Duty or manage store opening and closing procedures. It also includes physical store-maintenance and merchandise-handling duties, along with a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to perform the stated physical job functions, including frequent merchandise handling, ladder use, bending, kneeling, twisting, stooping, and movement around the store.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee store associates' daily activities and support effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED