Seasonal Support Associate

USAPE LLC•New York, NY

2d•$16 - $18•Onsite

About The Position

BAPE is a premium streetwear brand known for distinctive designs and collaborations, with a global presence including the United States, United Kingdom, China, and other Asian countries. As a member of the BAPE retail team, the Seasonal Support Associate represents the brand and supports its commitment to exceptional customer service and an outstanding in-store brand experience. The role is based at BAPE in Soho, New York, and reports to the Store Manager. The seasonal assignment runs from November 2026 through January 2027 and is part-time, hourly, and non-exempt. The associate helps customers, supports sales goals, maintains store presentation and inventory, and contributes to store events and daily operations. The role involves working in a fast-paced retail environment, complying with company and safety procedures, and performing physical tasks including extended standing and lifting merchandise up to 50 pounds. Evening, weekend, holiday, and peak-period availability is required.

Requirements

Previous experience in retail, hospitality, customer service, or a related environment is preferred.
Ability to follow instructions, comply with policies and procedures, and maintain operational standards.
Strong teamwork skills and commitment to a positive, inclusive work environment.
Dependable, punctual, and reliable, with a strong attendance record.
Flexible availability, including evenings, weekends, holidays, and peak business periods.
Passion for fashion, streetwear, and the BAPE brand.
Self-motivated, positive attitude, and strong work ethic.
Ability to work effectively in a fast-paced retail environment while maintaining attention to detail.
Strong organizational and time management skills.
Ability to build customer relationships and deliver an exceptional shopping experience.
Basic math and computer skills, including the ability to operate a point-of-sale (POS) system.
Ability to communicate professionally with customers, coworkers, and management.
Ability to stand for extended periods and perform physical tasks, including lifting up to 50 pounds, as needed.

Nice To Haves

Previous experience in retail, hospitality, customer service, or a related environment.

Responsibilities

Greet, assist, and engage customers in a friendly, professional manner to provide an exceptional customer experience.
Work toward individual and store sales goals through effective selling techniques and customer engagement.
Maintain knowledge of BAPE products, collections, brand heritage, and current promotions.
Recommend products based on customers’ needs and preferences.
Resolve customer inquiries and concerns promptly.
Maintain visual merchandising, housekeeping, and presentation standards in the sales floor, fitting rooms, stockroom, and common areas.
Replenish merchandise and maintain product availability through stock management and recovery.
Receive, process, organize, and maintain inventory safely and accurately.
Assist with inventory counts, cycle counts, and other inventory control procedures.
Support store launches, promotional events, marketing activations, and special in-store events.
Collaborate with team members and management to meet store objectives and support a positive team environment.
Follow company policies, procedures, safety standards, and loss prevention guidelines.
Promptly communicate safety concerns, maintenance issues, and potential inventory shortages or losses to management.
Attend training programs to improve product knowledge, sales skills, and operational compliance.
Perform physical duties as required, including extended standing, bending, kneeling, climbing ladders, and lifting or moving merchandise up to 50 pounds.
Maintain reliable attendance, arrive on time for scheduled shifts, and follow timekeeping, scheduling, and attendance expectations.