Seasonal Support Associate

USAPE LLC•New York, NY

2d•$16 - $18•Onsite

About The Position

As a member of the BAPE retail team, the Seasonal Support Associate serves as an ambassador of the BAPE brand and helps provide exceptional customer service and brand experiences in the retail store. The role supports sales, merchandising, inventory operations, store events, and a positive customer experience. The assignment runs from November 2026 through January 2027 and is seasonal, part-time, hourly, and non-exempt. The position is based in Madison, NY, USA, and reports to the Store Manager.

Requirements

Previous experience in retail, hospitality, customer service, or a related environment is preferred.
Ability to follow instructions, comply with policies and procedures, and maintain operational standards.
Strong teamwork skills and commitment to a positive, inclusive work environment.
Dependability, punctuality, reliability, and a strong attendance record.
Flexible availability, including evenings, weekends, holidays, and peak business periods.
Passion for fashion, streetwear, and the BAPE brand.
Self-motivation, positive attitude, and strong work ethic.
Ability to work effectively in a fast-paced retail environment while maintaining attention to detail.
Strong organizational and time management skills.
Ability to build customer relationships and deliver an exceptional shopping experience.
Basic math and computer skills, including ability to operate a point-of-sale (POS) system.
Ability to communicate professionally with customers, coworkers, and management.
Ability to stand for extended periods and perform physical tasks, including lifting up to 50 pounds.

Responsibilities

Greet, assist, and engage customers in a friendly, professional manner to deliver an exceptional customer experience.
Work toward individual and store sales goals through effective selling and customer engagement.
Maintain knowledge of BAPE products, collections, brand heritage, and current promotions.
Recommend products based on customer needs and preferences.
Resolve customer inquiries and concerns promptly.
Maintain visual merchandising, housekeeping, and presentation standards in the sales floor, fitting rooms, stockroom, and common areas.
Replenish merchandise and maintain product availability through stock management and recovery.
Receive, process, organize, and maintain inventory safely, accurately, and systematically.
Assist with inventory counts, cycle counts, and other inventory control procedures.
Support store launches, promotional events, marketing activations, and special in-store events.
Collaborate with team members and management to achieve store objectives and foster a positive team environment.
Follow company policies, procedures, safety standards, and loss prevention guidelines.
Promptly communicate safety concerns, maintenance issues, and potential inventory shortages or losses to management.
Attend and participate in training to enhance product knowledge, sales skills, and operational compliance.
Perform physical duties, including prolonged standing, bending, kneeling, climbing ladders, and lifting or moving merchandise up to 50 pounds.
Maintain reliable attendance, arrive on time for scheduled shifts, and follow timekeeping, scheduling, and attendance expectations.