IT - SEASONAL

OSBORNE COUNTY MEMORIAL HOSPITAL•Osborne, KS

6d•Onsite

About The Position

Provide part-time IT support services during the summer months by assisting the IT Coordinator with daily operations, user support, and help desk functions. This position supports the maintenance of hospital technology, assists staff with technical issues, and contributes to efficient and secure IT operations.

Requirements

Currently pursuing or recently completed coursework in Information Technology, Computer Science, or a related field preferred
Basic knowledge of computer systems, hardware, and software troubleshooting
Ability to communicate clearly and effectively with hospital staff
Ability to provide friendly and responsive customer service
Ability to follow written and verbal instructions
Ability to solve basic technical problems and recognize when to escalate issues
Ability to follow procedures and apply logical troubleshooting steps

Nice To Haves

Previous customer service or help desk experience is a plus but not required

Responsibilities

Assist IT Coordinator with routine technology maintenance and projects
Provide support with onboarding tasks for new staff (account setup, workstation preparation, access assistance)
Help maintain accurate inventory of technology hardware, software, and related resources
Assist with basic documentation and updates to "how-to" guides and user resources
Serve as first-level help desk support for hospital staff
Respond to and troubleshoot basic hardware, software, and connectivity issues
Escalate complex technical issues to the IT Coordinator as needed
Assist in maintaining logs of tickets, service requests, and completed work
Assist with installation and setup of workstations, printers, and peripheral equipment
Support software updates, system checks, and routine maintenance tasks
Help organize and prepare equipment for deployment or disposal under supervision
Assist with setting up user accounts and basic access permissions
Provide basic instruction and support to staff on common systems (Microsoft, Google, VPN, etc.)
Support remote access setup as directed by IT Coordinator
Follow hospital IT policies related to data security and confidentiality
Assist with ensuring proper handling and disposal of IT equipment
Support IT Coordinator with basic security monitoring and compliance activities
Maintain a high level of customer service and professionalism
Support IT-related needs for departments across the organization
Perform all other duties related to the support and promotion of OCMH as assigned