IT-IT Technician-NonEx
About The Position
The IT Technician accomplishes IT objectives by assisting in the planning, organizing, and supervision of IT Technicians and by ensuring the smooth operation of the facility’s computer systems. Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites. The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.
Requirements
- Bachelor’s degree in Computer Science, Software Development, or related field
- Two to three years of work experience in information technology or related field
- Must obtain valid gaming license, where applicable
- Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
- Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
- Strong analytical and problem-solving skills
- Demonstrated working knowledge of software and web applications as well as system hardware
Responsibilities
- Provides onsite information technology support for the entire gaming facility
- Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
- Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary
- Performs routine maintenance on supported IT systems as required, including running backups, editing system data, running reports, etc.
- Creates and maintains end-user accounts and permissions as required, providing desktop support
- May perform basic installation and programming of telephone system, copy machines, printers, etc.
- Assists with programming copiers for scanning and emailing documents
- Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary
- Educates users to reduce recurring issues by offering solutions to problems in a proactive manner
- Trains staff in the use of new or changed systems
- Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information
- Maintains inventory of all computer-related equipment
- Provides guest service to internal and external guests
- May support Audio/Visual systems
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
