IT Technician

Herculite Products, Inc.•Manchester Township, PA

10h•Hybrid

About The Position

The IT Technician will be responsible for supporting, diagnosing, and resolving issues related to end-user hardware and software. This role provides timely and professional support to users in both office and manufacturing environments. Key responsibilities include troubleshooting login, access, and basic application issues (Microsoft Windows, MS365, Infor, and other PC applications), setting up, configuring, updating, and deploying new user devices (PCs, scanners, printers, etc.), and installing and maintaining approved software applications. The technician will perform routine maintenance, updates, and replacements, assist users with IT issues related to Microsoft Windows, Office, and Infor applications, and document recurring issues, fixes, and system configurations. They will also escalate complex issues appropriately while owning resolution follow-through, assist with other IT projects, upgrades, and rollouts, maintain accurate asset and user records, follow established security and access control procedures, and provide end-user training on IT-related topics where appropriate.

Requirements

Associate degree, certification, or coursework in IT or related field.
CompTIA A+ or similar entry-level certification.
Familiarity with Microsoft 365 environments.
Basic experience supporting Windows PCs, printers, and common business software required.
Experience installing, configuring, and troubleshooting windows PCs, software, and related peripherals.
Cautious and thoughtful, with actions demonstrating an understanding of the critical nature of IT and security.
Strong customer service mindset with patience and professionalism when working on challenging user problems.
Excellent interpersonal verbal and written communication skills.
Excellent troubleshooting and problem-solving ability.
Must be well organized, curious, detail oriented, and a reliable self-starter.
Demonstrated ability to maintain cooperative, diplomatic working relationships at all levels of the company, even during high-stress situations.
Work as part of a team and collaborate with colleagues and vendors.
Willingness to work in both office and manufacturing environments.

Nice To Haves

Exposure to manufacturing systems or barcode scanning devices preferred.

Responsibilities

Support, diagnose, and resolve issues related to end user hardware and software.
Provide timely professional support to users across office and manufacturing environments.
Troubleshoot login, access, and basic application issues (Microsoft Windows, MS365, Infor, other PC applications).
Set up, configure, update, and deploy new user devices (PCs, scanners, printers, etc.).
Install and maintain approved software applications.
Perform routine maintenance, updates, and replacements.
Assist users with IT issues related to use of Microsoft Windows, Office, and Infor applications.
Document recurring issues, fixes, and system configurations.
Escalate complex issues appropriately while owning resolution follow-through.
Assist with other IT projects, upgrades, and rollouts as assigned.
Maintain accurate asset and user records.
Follow established security and access control procedures.
End user training where appropriate for IT related topics.