IT Technician

Kenaitze Indian Tribe • Kenai, AK

1d • Onsite

About The Position

The IT Technician provides support to computer users who need assistance with software, hardware, network connection and/or peripherals such as printers and scanners. The IT Technician is responsible for computer inventory and other IT Help Desk services as directed.

Requirements

• High School Diploma or General Education Degree (GED).
• Experience with Windows 7, 8.1, 10 desktop operating systems and Microsoft Office Suite after 2007 version.
• Experience with help desk ticketing systems and asset/inventory tracking tasks.
• Experience with face-to-face support as well as remote support.
• Alaska Driver's License and must remain insurable under the tribe's policy.
• Ability to lift materials weighing up to 50 pounds.

Nice To Haves

• Associates degree in computer related field and/or two years of experience in computer industry.
• Computer Industry certifications (CompTIA A+ and Network+; Microsoft MCT and MCSA; and Cisco CCNA).
• Knowledge and experience working with Alaska Native/American Indian people.

Responsibilities

• Provide assistance to end users as the first level of contact and work to find resolutions to computer user issues.
• Properly escalate unresolved queries to the next level of support.
• Install, configure, test, and troubleshoot computers, laptops, printers, scanners and other peripherals.
• Perform diagnostics and resolve computer performance problems.
• Ensure proper recording, documentation and closure of service tickets.
• Stay current with technology by attending IT courses and seminars.
• Ability to multi-task and manage time efficiently.
• Adhere to Kenaitze Indian Tribe Policies & Procedures.
• Attend staff meetings and training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED