IT Technician

Waypoint Maine•Sanford, ME

3h•Hybrid

About The Position

The IT Technician is responsible for end user support via onsite and remote support tools; user account maintenance; and support, configuration, deployment of technology hardware and software throughout the organization. This hands-on position requires a great deal of flexibility and autonomy while working closely with end users and administrative staff.

Requirements

2+ years of technical experience and/or training with a high school diploma.
Proficiency with Microsoft platform, including but not limited to Windows 11 and Microsoft 365.
Excellent interpersonal skills.
Computer hardware troubleshooting and, on occasion, basic repair.
Excellent customer relations skills, a positive attitude, and a desire to work directly with end users are essential.
Ability to work independently and re-prioritize tasks as needed.
Good verbal and written communication skills.
Walking, sitting, bending, crouching, reaching, seeing, hearing, speaking, feeling.
Lifting up to twenty-five pounds and sitting for long periods of time in front a computer screen.
Valid driver’s license, personal vehicle, and ability to travel regularly to other locations within approximately thirty minutes of the main office, with occasional travel to the Oxford office.

Nice To Haves

Exposure to additional system administration tools will be provided based on skillsets and a desire to learn and grow.

Responsibilities

Provide onsite and remote end-user support for hardware (Laptops, desktops, network printers, iPhones, and tablets), software (Windows 11, Active Directory, Microsoft 365 applications and services, internet browsers, and miscellaneous applications), endpoint connectivity (general LAN and Wireless access), and general technology use.
Facilitate warranty repairs and perform basic hardware repair tasks such as swapping a laptop keyboard or hard drive.
Work with the IT Manager, IT Service Providers, and third-party vendors on escalations and permanent resolution of widespread and/or recurring issues.
Facilitate communications to ensure complete and satisfactory end-user support outcomes.
Install and deploy Windows laptops and desktops.
Install peripherals such as monitors, docking stations, keyboards, mice, webcams, and desk phones.
Deploy all-in-one printer/scanners and facilitate configuration.
Configure and deploy smart phones and tablets.
Update tickets and device assignment in a timely fashion.
Assist with maintaining an appropriate inventory of equipment and supplies.
Facilitate communications and escalations with IT Service Provider.
Provide accurate and timely communications and documentation of needs, problems, and resolutions.
Exposure to additional system administration tools will be provided based on skillsets and a desire to learn and grow.
Other duties as assigned.