IT Technician

Fullsteam

About The Position

Fullsteam is a leading provider of vertical software and embedded payments technology, dedicated to helping businesses flourish by providing seamless customer experiences. With a dynamic team of over 1,900 employees, Fullsteam focuses on driving innovation and delivering best-in-class software and payment solutions to empower small and medium-sized businesses across various industries. Pluss software, a part of the Fullsteam organization, specializes in providing shop management software with embedded payments processing for Heavy Duty Truck and Automotive Repair, including inventory management and whole shop accounting. The company is seeking an experienced IT Technician to join the Pluss Software LLC’s IT Support team. In this role, the IT Technician will be responsible for the installation, troubleshooting, and support of both software and hardware solutions. Key duties include managing internal resources and customer systems, responding daily to diverse customer problems and requests, and finding appropriate solutions to meet their needs.

Requirements

Extensive experience with modern Microsoft operating systems (Windows 10+, Windows Server 2016+)
Experience as an IT Technician or related work experience
Experience with building, configuring, and troubleshooting PC computer hardware
Strong diagnostic, troubleshooting, and problem-solving skills
Strong communication skills
Strong organizational and time management skills
Good knowledge of internet security and data privacy principles
Good working knowledge of modern networking, TCP/IP communication, routing and internet communications

Nice To Haves

Experience with payment processing hardware and software
Experience with Point-of-Sale systems
Experiencing servicing and supporting business software installations
Experience with modern cloud computing services (Microsoft Azure, Amazon AWS)
Experience with help-desk software solutions and VOIP systems
AA Computer Science or Equivalent Experience
Certifications A+ / Net +

Responsibilities

Install and troubleshoot Pluss Software LLC’s software solutions
Setup and deploy hardware solutions to customers
Remote management, maintenance, and updates of deployed hardware and software solutions
Setup, maintain, and troubleshoot customer printing configurations
Troubleshoot common network solutions
Setup and service payment processing solutions

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