IT Technician

Gastro Health•Miami, FL

About The Position

Gastro Health is seeking a Full-Time IT Technician to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. As an IT Technician at Gastro Health, your role is essential in providing technical support and ensuring the smooth operation of the clinical company's IT infrastructure. You will troubleshoot hardware and software issues, install and maintain systems, and provide timely assistance to staff. Your technical expertise, problem-solving skills, and customer service mindset contribute to efficient IT operations and user satisfaction. Your dedication to keeping systems secure, updated, and optimized supports Gastro Health in delivering seamless healthcare services. This role offers: A great work/life balance! No weekends or evenings -- Monday thru Friday Paid holidays and paid time off Rapidly growing team with opportunities for advancement Competitive compensation Benefits package

Requirements

BA degree preferred, AS degree required.
Minimum 1-2 years of work experience as an IT technician.
Working knowledge of PC and server hardware configurations, maintenance and troubleshoot.
Evening and weekend work in response to needs of the system.
A+ Certified.
Working knowledge of MS Server environments, MS Exchange, MS operating systems, SQL database, Linux OS, Terminal Services (MS Remote Desktop Protocol and/or VNC); Cisco PIX PDM, SSH Protocol, MS Office products.
Ability to communicate technical information to non-technical personnel.
Ability to install, configure, and maintain personal computers, networks, and related hardware and software.
Ability to learn and support new hardware, software, and operating systems.
Multitasking is a key trait required.
Critical thinker.
Customer Service skills should be polished and a must.
Effective Communicator.
Knowledge of HIPAA laws as they pertain to the use of computer software.
Organization and documentation management.
Self-directed.
Skill in organizing and establishing priorities.
Strong verbal and written communication skills.
Team Player.
Work independently without direct supervision.
Should be able to work on a task-oriented basis.

Nice To Haves

BA degree preferred

Responsibilities

Install, configure, troubleshoot, maintain, and upgrade operating systems and company approved software
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Install, configure, troubleshoot, maintain, and upgrade workstation hardware and peripherals (includes network cards, printers, modems, KVM, disk drives, audio cards, memory, motherboard, and all other related equipment)
Utilize help desk software to document problems, resolutions, and closures
Maintain confidentiality with regard to the information being processed, stored, or accessed by the network
Establish user profiles, user environments, directories, and security (including anti-virus) for networks
Performs maintenance on all systems according to vendor standards
Able to lift and exert force up to 10 pounds
Assist IT team with any projects that relate to IT needs for Gastro Health.
First technical point of contact for all admin data needs. This includes but is not exclusive to, personal computers, monitors, printers, copiers, scanners, mobile devices, remote access, etc.
Responsible for closing all tickets assigned to this position in a timely fashion.

Benefits

401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
Discretionary Profit-Sharing Contributions of up to 4%
Health insurance
Employer Contributions to HSA’s and HRA’s
Dental insurance
Vision insurance
Flexible Spending Accounts
Voluntary Life insurance
Voluntary Disability insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance
Identity Theft Insurance
Legal Insurance
Paid time off
Discounts at local fitness clubs
Discounts at AT&T
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.