IT Technician

Corvette Central • Chikaming Township, MI

13h • Onsite

About The Position

The IT Technician provides hands-on support for day-to-day technology needs and works with the company’s Managed Service Provider (MSP) to resolve issues. This role focuses on on-site support, equipment setup, and follow-through on open requests.

Requirements

• Associate’s degree, technical training, or equivalent experience
• 2–4 years of related experience and/or training in hands-on IT support
• Detail-oriented, self-directed, with ability to prioritize tasks

Nice To Haves

• Experience supporting IT systems and end users in a small to medium size organization preferred
• Strong troubleshooting and problem-solving skills
• Clear written and verbal communication skills; comfortable engaging with employees in a professional and helpful manner
• Reliable follow-through and ability to manage multiple open items
• Must be resourceful, able to adapt to new situations, and to work in a fast-paced environment
• Desire to increase knowledge and learn new skills and technologies quickly and efficiently

Responsibilities

• Provide tier 1–2 end-user support for on-site hardware (computers, printers, desk phones, scanners, and related equipment)
• Submit, track, and follow up on IT support tickets with the MSP and keep users informed on status
• Support workstation set-up and the on-boarding process (as it relates to IT) for new associates and role changes
• Assist with replacing or troubleshooting aging or non-operational on-site hardware including computers, printers, desk phones, etc.
• Maintain basic inventory records of assigned equipment and coordinate equipment moves/changes
• Help maintain IT documentation, basic system notes, and standard work instructions for recurring tasks
• Helps maintain and enforce cybersecurity policies, procedures, and best practices
• Provide after-hours support as needed
• Perform all tasks assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree