IT Technician

Drake-Williams Steel•Omaha, NE

1d•$20 - $30•Onsite

About The Position

Support Drake-Williams Steel's technology users, business systems, and software applications. This position provides hands-on IT support while assisting with business process improvement, software development, automation, reporting, and technology projects. The role provides opportunities to grow into application development, desktop support, business analysis, systems administration, or other technology specialties based on individual interests and capabilities.

Requirements

High school diploma or equivalent required.
Strong interest in technology and continuous learning.
Basic understanding of computer hardware, software, networking, and business systems.
Ability to analyze problems and develop practical solutions.
Strong written and verbal communication skills.
Ability to learn software development concepts and business processes.
Familiarity with Microsoft Office and business software applications.
Ability to work independently and collaboratively on multiple projects.
Attention to detail and commitment to quality work.
Employee is expected to work 40 hours a week. However, hours including overtime, weekends, and travel may be required based on Drake-Williams Steel's needs.
Hear sufficiently to be aware of safety issues.
Visual ability to read and interpret material to satisfactorily do job.
Wear all required Personal Protective Equipment. PPE includes steel-toe safety shoes, hearing protection, safety glasses, gloves, and hard hats.

Nice To Haves

Coursework, certifications, technical training, or practical experience in IT, software development, business systems, computer science, or data analytics is preferred but not required.
Exposure to programming, scripting, databases, reporting tools, GitLab, VS Code, or AI-assisted development tools is preferred but not required.

Responsibilities

Provide technical support to company users and troubleshoot hardware, software, and connectivity issues.
Set up and maintain workstations, monitors, mobile devices, phones, and related equipment.
Support company camera systems and other technology infrastructure.
Assist with business software applications, databases, reporting tools, and integrations.
Participate in business process improvement and automation initiatives.
Assist with software development projects, testing, documentation, and deployment activities.
Utilize modern development and AI-assisted tools including GitLab, Visual Studio Code, AI coding assistants, and related technologies.
Create reports, dashboards, workflows, and software solutions to improve business operations.
Create and maintain technical documentation, procedures, and training materials.
Order and maintain inventory of technology equipment and supplies.
Collaborate with users to identify opportunities to improve efficiency through technology.
Other tasks as directed by the supervisor.