IT Technician

Deschutes Brewery•Bend, OR

1d•$22 - $29•Onsite

About The Position

We are currently recruiting for an IT Technician to join our team in Bend, OR! In this role you will provide front-line end user support and maintain organizational workstations, peripherals, and software, including installing, diagnosing, maintaining, and upgrading device hardware and software to ensure optimal performance and security.

Requirements

2-3 years of proven excellence in Sales, Customer Relations, Marketing or Management in Food & Beverage experience preferred, CPG experience accepted
Excellent verbal, written, and presentation communication skills
Top-level organization and planning skills
Demonstrated self-starter and excellent motivational and influencing skill-set
Ability to work proficiently with all standard Microsoft Office Applications (Word, Excel, Outlook, PowerPoint)
Preferred previous knowledge of KARMA/VIP or similar system
Must be able to travel 4 days a week within designated territory
Must have a valid driver's licenses and pass pre-employment background check and motor vehicle record screening
Must have reliable, registered and insured personal vehicle

Nice To Haves

Associate Degree or technical training equivalent in areas of computer and/or network technology
Certification related to the duties of an IT Technician is considered an advantage (e.g. CompTIA A+)
Experience working with and administering Office 365
Experience with administration on MacOS

Responsibilities

Provide IT end-user support to the company as first line responder; maintain excellent customer service, response times and documentation; assist end users in person, over the phone, via video conferencing and/or via desktop sharing
Troubleshoot and resolve computer hardware and software issues
Maintain the health of company computers, peripherals, and phones, including hardware and software upgrades, updates, and replacements
Set up and manage user accounts and permissions on various platforms, including Active Directory and Microsoft 365
Maintain and utilize industry-standard toolsets used to accomplish IT-related tasks, such as the SolarWinds Service Desk platform, deployment tools, end-point management systems, etc.
Provide end-user IT training and maintain user-accessible documentation and instructions
Support company communications by assisting in the facilitation of large meetings and webinars, as well as managing audio-visual hardware and software meeting tools such as Microsoft Teams and GoTo Webinar
Manage end-user computer backups
Assist Systems Administrators with anti-malware systems pertaining to workstations
Escalate server and network related issues to the Systems Administrators as needed
Maintain workstation-related software and hardware inventory, licensing, and support contracts
Facilitate the resolution of technical support issues between end users and third-party vendors whose systems internal IT does not directly support
Engage and coordinate with vendors to resolve technical issues with various systems under the IT Technician's purview as needed